Question about HP 564 XL Series Ink Cartridge Set for B8500 C309 D5400 -5 Pack

1 Answer

I've bought new cartridges and it keeps telling me cartridge problem or cartridge appear to be missing; What can I do about this problem ? or do I have to return the machine to you for a refund or

I've tried everything cleaned the heads of the cartridge and i changed the cartridge it's still frozen, What can I do?

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  • 110 Answers

Hello,

Please install one cartridge at a time and close the cartridge access door to check if the error pops up.

Also inspect the T shape vent on all of the cartridges, which should be clear and not clogged.

While installing the cartridges, make sure there is click sound when you install it.

If issue still persists, contact HP Tech Support as it could either be an issue with the Printhead or the Printer hardware itself.

If you are in USA, please call 1-800-474-6836

Posted on May 11, 2014

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Posted on Jan 02, 2017

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firecontrol7
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SOURCE: machine cannot read new ink cartridge, is frozen

Is the ink cart a third party? if so replace with orgnial manufacture cart

Posted on Apr 25, 2010

  • 85 Answers

SOURCE: Cartridge carrier contacts appear dirty.

did you try the copy function? just to be sure that the problem is in your machine, not on the sending side.

Posted on Sep 18, 2011

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