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I need help with my Mac OSX Illustrator software problem.

My Illustrator CS (11.0.0) crashed after installing Snow Leopard. I purchased a new CS4 (Ai) program upgrade but as I no longer have the code for my original CS the upgrade will only allow me a 30 day trial (now over). I have found a web site which sells used adobe software with, so they claim, codes but I need advice as to will their software work on my OSX system as I am not very technical on different formats!. The website is cqout.com and they have about 6 Illustrator programs but I am unsure which one will work and will the new CS4 upgrade be compatible!!!!!!!!!! Any constructive help will be most appreciated.

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Regardless of compatibility, the site is doing this illegally. Adobe does not allow it's software to be sold used nor does it let it's codes be sold. Buying from these guys will put you in a position of possibly being sued by Adobe.
Given that, CS4 upgrade will only upgrade from CS3 and CS2.
My suggestion is that you contact Adobe and see if they can offer you a solution more in keeping with legalities. They may accept a written request with inclusion of your original purchase invoice or they may allow you to trade the upgrade for the full package for the difference between the two.
It's your call.

Posted on Jan 11, 2013

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