Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Hp 2355 all in one error message

Hp printer had a paper jam. Paper was removed. Another paper jam error appeared, with a "lift top" message. No paper was jammed.

After restarting the printer, this message appeared:

oxc0620004

411:lib micci2.c

How can I fix the errors?
Patty
I found a paper jam, cleared it, cant find any broken pieces, triedresetting with and without the printer carriages, and still get theerror code. Now I am trying to find the firmware file on the site andcant.


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  • 2 across Jan 21, 2009

    Thank you so much. But, it didnt help. When I turn it back on it tries to start, then there are 3 clicks, as though something is trying to happen but cant, and then it smells of ink.

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Hi, 

open the rear access door and clean the rollers with a cloth, dam it with little water and unplug the machine and press and hold the ON button for 1 min and release the button and plug in the power cord, it should resolve the issue.

Regards,  raj_p5983 

Posted on Jan 21, 2009

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