To program a speed dial for an outside line: Pick up the handset, press #00, press the button to be programmed, press *21, then enter the number to be dialed (including any dial out number and areacode).
To program a speaad dial for in internal extension: Pick up the handset, press #00, press the button to be programmed, press *22, then enter the ext to be dialed.
(Once you hit #00, you can also follow the screen prompts).
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To Program Personal Speed Dial Numbers: (Numbers
71 - 94 only. 1. Press the Feature button, then * 4 2. Enter the 2
digit code (71 - 94). that you want to assign to that phone number 3. Enter
the telephone number, then press the OK softkey 4. Display will show: "Entry
If the above doesn't work, try:
To Program Personal Speed Dial Numbers:
Press [Feature] [*] 
Enter a two-digit code from 71 to 94.
Specify the external line by pressing a line button, a line pool button, or
the intercom button. If you don't specify the external line, the system
automatically chooses a line for the call.
Dial the telephone number you want to program (up to 24 digits).
Record the code and number you have just programmed.
press feat 00. touch btn to program dial feat14. this is now a voice mail transfer button. to program an ext button, touch btn to program, press left intercom dial 2 digit extension. Can you dial 777 and get voice mail?
Press feature +(00)+(left intercom)+(left intercom)+#103 at extension 10 or 11.
Enter a new time in 24-hour notation. For example, to set the time to 2:15 p.m., press 1415. A display similar to the following appears: System Time Data 1415 This time appears on system display phones as 2:15 p.
to program speed dials, press feature + (00) press the button you want to program dial the number you want programmed, then press feature 00
Page 13 tells you how to program a button (ie FEAT 00 button dial the number and press FEAT 00 again to exit). Page 16 tells you how to program personal speed dial number from the 20 bins 80-99 allotted to your phone.
Given that consumer telephones are inexpensive, the cost of repairing the speaker phone on the 960 (assuming you still have it) is probably not worth it.
Going off of my memory....to program a speed dial you would first press "Program", enter the telephone number you want stored and then press the one of the memory buttons to save the number to. If the number is to be saved on a lower memory position press "Lower" before you press the memory button.
AT&T's telephone product website has a section where user manuals for many AT&T and Lucent branded telephones.