Question about Dell XPS 15z XPS15z72ELS PC Notebook

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My Dell XPS L502 laptop keyboard locks up?

My Dell XPS L502 laptop keyboard locks up everyday at the same time? When I manually reboot it will work the rest of the day. This started last week when Dell support accessed my computer regarding a battery issue. Called Dell and they say it is not a hardware issue. First they said it appears to be a virus now they say it is a software issue but my warranty does not cover that support. The computer is less than 2 years old. Any suggestions?

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Instructions

1

Buy a can of compressed air and spray it on the keyboard if your keys are sticking together. This is the easiest thing you can do to fix the keys on your keyboard. It doesn't work for all problems, but it's a good place to start. Make sure you get the air down inside the keys to clean out any debris, hair or food that may have gotten caught in there.
2

Replace the inside of the keyboard with a new piece. One of the major problems with Dell keyboards is that the plastic pieces holding the keys in place become loose or broken. You can find a cheap keyboard from Wal-Mart or an electronics store. Simply take apart the new keyboard, pull the keys off your keyboard, lay the plastic piece on top and replace your keys.


3Use a small dab of super glue to replace keys that have fallen off. Dell laptops often have keys that fall off, especially as the computer ages or is used quite frequently. Place a small dab of glue directly on the round part that holds the key in place and lightly press the key down. When the glue dries, you'll be able to use your laptop again.
4

Remove any problem keys from your keyboard and look at the plastic retainers. At times these retainers can become broken, damaged or simply fall off. Carefully pull off the retainer, clean it off with some compressed air and snap it back into place. Then put the key back into the slot and everything should work fine.
5

Consult the Dell manuals website to get information on your specific laptop computer. The manual will include information on troubleshooting and repairing any problems with your laptop. If you find that none of their suggestions work, you can also use the website to find the customer service number. You'll need to call the number and ask for help or advice.

Posted on Jan 10, 2013

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6 Suggested Answers

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Posted on Jan 02, 2017

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vincebeach
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SOURCE: Dell XPS M140 laptop shuts off after powering on

Most laptops that I have worked on that power off that quickly turned out to be an overheating problem. Is the cooling fan running for the brief period that you can hear the hard drive before it powers off ? If the fan is running another potential resolution might be to remove the processor and apply new thermal paste.

Posted on Nov 11, 2008

  • 13 Answers

SOURCE: unrecognized battery

Dell had several recalls on their batteries. You need to contact customer support to see if yours is one in the recall.

Good luck to you and others!

Posted on Feb 17, 2009

  • 101 Answers

SOURCE: Dell Inspiron 1501

Are you using the original charger or another. The Dell power system will give this message when you use a 70W charger on a system that needs a 90W charger - check the sticker on the back. Also, if the plug to the main board gets just a little loose you will get this message. Be careful you are not putting too much strain at the power plug or you will need a repair soon!
Jon

Posted on Apr 13, 2009

SOURCE: Battery charge issue with Dell XPS M1530

when the battery is fully charged the circuit inside the laptop, automatically. stop charging to increase the the life of the battery,,, thank you,, plz rate me.,,,

Posted on Jun 29, 2009

  • 12 Answers

SOURCE: Dell XPS 1330 - screen goes funky with lines memory parity error

The same exact thing happened with mine less than 6 months after I got it, and the tech came out and replaced the motherboard. Before I called for support I was able to boot it up in safe mode after several attempts, but it finally crapped out. Sounds like you need a new one again. If it's not under warranty, you can just replace the part yourself with the right tools. I told the tech who came out to my house that I had purchased the 3 year warranty and he told me I did the right thing. Let me know if you need assistance.

Posted on Jul 22, 2009

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thsi guy is **** he put this info on my question too, he only got master rank by putting the same solution on 101 different laptop questions and the websites are all the same. sorry its not an answer but he is annoying

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