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possible cause are your windows vista itself. If you are using Windows Vista 64bit version then you must visit the site of your scanner for the software compatibility. check the site for any updates of drivers that are supported with your windows.
Hope it helps thanks.
You may try uninstalling the existing drivers\software and install them in the Vista Compatibility Mode and check if it helps. To do so, follow these steps.
Right click on the setup file (setup.exe for the drivers) and select Properties. Click on the Compatibility tab and check the box which says Run this program in compatibility mode for. Select Windows Vista (Service Pack 2). Click Apply and OK. Right click the setup file and select Run as Administrator and follow the normal installation procedure.
How to get the Artec 1236USB/Ultima 2000 scanner working in Windows
Vista. Note that this how-to skips the various UAC prompts that occur
throughout the process.
1. Right click on the Setup executable (whatever the name is, also
assumes the full 22MB file) and then select the Compatibility tab. Set
compatibility settings to Windows XP (Service Pack 2), and set the
program's Privilege Level to run as administrator.
2. Install the scanner drivers and reboot the computer.
3. Go into Control Panel, select System, then select the Device Manager.
Select the scanner, which should appear as an unknown item on the
list. Right click on the unknown and select Properties, then select the
Driver tab. Select the Update Driver button and let it search for the
Artec drivers. A warning will appear regarding the lack of a digital
signature. Tell Windows to install the driver anyway.
4. Reboot computer.
5. Search for Scan32.exe or open an Explorer window and drill down to c:\windows\twain_32\artecusb\.
6. Right click on Scan32.exe and select the Compatibility tab. Set
compatibility settings on scan32.exe to Windows XP SP2 and make sure the
executable can run as an administrator.
7. If desired, repeat this process with ScnPanel.exe in c:\program
files\artecusb\scanpanel\. My personal opinion is that ScnPanel.exe is
redundant, the aforementioned scan32.exe file being far more flexible.
It only serves to use up resources, so I wouldn't bother with making the
file compatible and would just remove it from the Startup group.
there is no driver yet for windows 7.but download scan gear and scan gear toolbox from here:http://software.canon-europe.com/products/0000473.asp open properties,compatibility and run it in compatibility mode for xp sp2
Right Click the Setup.exe file- - - ->Select Properties- - - ->Select Compatibility- - - - ->Select "Run this Programme in Compatibility For" Windows XP Service Pack2- - - - ->Also in Privilege Levels, select "Run this programme as an Administrator"- - - > Apply - - - > OK.
Now install the Scanner again with this Setup file and I'm sure you can install your Scanner in Vista and it will work for sure.