Question about GE GSS20IEP Side by Side Refrigerator

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Our GE monogram refrig compartment is constantly below freezing.

Even when I adjust the temp in the refrigerator compartment, it keeps going back to a freezing temperature between 28-32 degrees.  I can't get it to an above freezing temp.

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2 possibilties most likely is a bad temp sensor it thinks its warmer in the refrig than it actually is. the next possibilty is a motherboard has gone bad in the unit.

Posted on Jan 21, 2009

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Posted on Jan 02, 2017

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GE Monogram refrig. is freezing food in the deli fresh, fresh produce drawers and 1 shelf above. The temp is set at 37 but is actually 29 degrees. Ran diagnostics. Damper problem? Any advise?


as this is a self help fixing site we have no manuals here . but why don't you just adjust the temperature to a lower number and see what the temp goes to

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Vegetables in crisper are frozen, as well as liquids in bottom 1/2 of fridge door. The fridge & freezer temp controls won't adjust to our settings. Also, we're getting ice, but no water will dispense.


The freezer cools the refrigerator, so you actually get very cold air passing from the freezer to the refrig. The air from the freezer enters the refrig on the top and falls to the bottom where it is drawn back into the freezer. The temperature of the refrig is regulated by a thermostat and a fan that runs when the thermostat calls for cooling. If the refrig thermostat is faulty and causes the fan to run more than it should, there will be a freezing problem in the refrig at the bottom because cold air falls and warm air rises. If the refrig is thermostat is calling for cooling constantly, this will take more cold air from the freezer than is normal. Your freezer temp might be higher than normal and the refrig will be colder then desired. If the fan from the freezer is running constantly I would suspect a bad refrig thermostat.

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1 Answer

My GE Monogram side by side we can't control the refrig side temp. It just freezes no matter what. We have wasted so much food.


its the damper vent door thats located in the upper left area of the refrigerator compartment and this door breaks and then cant shut to close off the cold air from the freezer entering the refrige,general electric has had a bad problem with these damper vent doors,now they have a new and improved or so they say damper vent door,its about $100.00+

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2 Answers

What is the best temperature for the bottom freezer and refrig?


Set both dials in the middle.

If you have a nearly full freezer, add 1 dial unit.
If you have a nearly full refrigerator, add 1 dial unit.

If your freezer is less than half full, step down 1 dial unit
Refrigerator should not be less than mid-point on dial (it gets open more often).

This is a good starting point, adjust in a month or so.



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thermostat problem replace that if you know how to do that or call a technician who will help you

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You will need to adjust the temperature of this unit. the line will freeze if the temp is to low.

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Vegetable and meat draws freezing everything temp@16 deg. f.


Turn your thermostat down. If all the rest of the food was even 45 degrees, it would be okay. The vetable and meat drawers will always be colder, so you set the level for the rest of the fridge at what is tolerable.

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Everything freezing in vegetable and Custom Cool compartment


you have a temp setting above those shelves left side has a porkshop and left side has a carrot i belive set to to the left side to vegies and see if it helps if still all freezes the you have a broken damper on top that letts air in when it does not needed

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Freezing in refrig and freezer.


call the tech back... the control board may be fauilty or install incorrectly.. the water leak is from a pluged drain hose or your ice maker leaking not from a control board...

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