Question about Maytag MAH6700AWW Neptune Front-Load Washer

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Machine keeps tumbling after wash cycle is completed.

Maytag MAH4000 does not going to spin cycle. After I replaced Q6 and R11 (R11 is completly burned beyond recoznition ,replaced with 10.30K ohm ). Now the machine going to spinnig cycle , but keeps tumbling after wash cycle is completed.

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Make sure that the replacement R11 is in fact connected to pins 1 & 2 of the Q6 triac. If the copper trace on the backside is open on either leg of the R11 to the Q6 then the wax motor will stay energized and that will cause the tumbling after the wash cycle.

See www.neptunehelpsong.com for a new funny song that explains the Maytag Neptune door latch wax motor issue.

Posted on Feb 13, 2009

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1 Answer

Model MAH4000, will not spin out, door lock will


Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

May 12, 2010 | Maytag MAH6700AWW Neptune Front-Load...

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Maytag Neptune Front Load Washers Machine Control Board Repair


Component failures on Maytag Neptune Font Load Washers such as the pressure switch, wax motor, hot and cold water valve solenoids, timer motor, 24 VDC circuit, and the overall electrical buffer circuit have significant effect on the machine control board. Failed resistors on the machine control board can be used to determine failed washer components. Resistor R9 is associated with the pressure switch, R11 is for the wax motor, R51 for the hot water valve solenoid, R52 for the timer motor, R53 for the cold water valve solenoid, R143 for the 24 VDC circuit, and R162 for the overall electrical buffer circuit. The TRIAC Q6 is also associated with the wax motor while TRIACS Q3, Q9, and Q17 are for the timer motor, cold water valve solenoid, and hot water valve solenoid respectively. These TRIACS must also be replaced should the corresponding resistors fail or burn out especially when there's no power going to the associated component.

The most common problem experienced is the failure of the wax motor as indicated by the inability of the washer to advance to the high speed spin cycle with the "door locked" light not lit. Replace the TRIAC Q6 and the resistor R11 on the machine control board to get the machine back into operation. Use MAC97A6 or NTE5656 for Q6 and a 3.9 kilo-ohms carbon or carbon film resistor for R11. It is recommended to install a 1/2-ampere pico fuse in series with the wax motor to prevent damage to Q6 and R11 should the wax motor shorts out and fails again.

Replacement of the wax motor is a must before installing the repaired or new machine control board to prevent damage to the repaired or new part. Make sure the wiring harness connections of washer components are good and snug fit. Reseat the connectors several times to clean off corrosion build up both on the connectors and terminals.

on May 17, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag washer #MAH400AWW drains water fine but will not go into high speed spin cycle


Your washer uses a wax motor door latch assembly with a high failure rate that led to the filing of class suit against Maytag in 2004. The failure of the wax motor results in a no spin problem.

Verify first if the door lock light is on. If not, the wax motor failed and resistor R11 and transistor Q6 on the machine control board also failed. Replace the wax motor and R11 and Q6.

Most technicians will advise you to replace the machine control board and not just the wax motor. But replacing them is not a difficult task. You just need to know how to solder and desolder.

When you opt to ask a technician to repair your machine, insist that only the wax motor, R11 and Q6 must be replaced, not the entire control board. The service will cost you about $300.

Do not hesitate to inform me if you want to do the repair yourself for the complete disassembly and repair procedure.





Jan 13, 2010 | Maytag Washing Machines

1 Answer

MY MAYTAG NEPTUNE MAH4000 WILL NOT DRAIN OUT OR SPIN


Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

Dec 10, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

I have a burned out resister which I need to replace.


R11 = 3.9 K ohm 1/4 w If Q6 burned,change by NTE5657 ( 600v)

Jun 17, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

I HAVE AN OLDER MAYTAG NEPTUNE FRONT LOAD WASHER MOD# MAH3000AWA. I AM HAVING TROUBLE WITH IT, IT WILL NOT DO THE FINAL SPIN CYCLE IT SPINS WHEN IT WASHES, AND RINSE CYCLE, BUT THE FINAL CYCLE IT JUST...


Maytag Neptune defective door latch wax motor update
by: Anonymous

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

Feb 22, 2009 | Maytag Neptune FAV6800AW Top Load Washer

3 Answers

WON'T SPIN OUT. 4 SERVICE CALLS SO FAR


If you remove the motor control board, you will probably see burnt spot on the board.Board and motor need to be replaced, pretty expensive repair.

Feb 19, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

A burning smell while Maytag neptune was washing.


Shut down and unplug machine a.s.a.p.! It could be your door latch wax motor failing which will burn the R11 (resistor) and Q6 (triac) on the machine control board. You did not mention which Neptune you had... If it is a MAH3000, MAH4000, MAH5500A or a 2000 stacker and you have not replaced the door latch wax motor (12002535) then your time is up. See www.neptunewaxmotor.com for details for the repair kit or you can purchase a new control board and 12002535 wax motor and be up running quickly before the clothes pile get too high.

It could be the seal and/or bearings if the machine is starting to get loud in the high speed spin cycle. If so, See www.neptunebearing.com for the seal and bearing kit plus they offer a special Neptune bearing tool for rent called the tony tool. A Maytag technician will want to charge you $900 to replace the whole outer tub? Why replace it when just the bearings and seal kit need changed?

Dec 09, 2008 | Maytag Washing Machines

1 Answer

Maytag Neptune not spinning - further help pls if you can


Hi Charles,

If your door latch wax motor actuator pin color matches the body color (brownish color) then you have the defective wax motor and it needs to be replaced. See www.neptunewaxmotor.com for step by step disassembly photos. Then, I would check the machine control board (located behind the timer in upper console) for a burnt resistor, R11 which is located near the left circuit board mounting slot. If the R11 is burnt you can try the STAGE 1 repair kit, which includes a new R11 resistor and Q6 triac and wax motor or you can purchase a new control board. Don't forget to unplug machine when servicing your Neptune.

You can try to solder the new R11 and Q6 into the machine control board as there is a video on the above mentioned site that shows you how to perform the R11 and Q6 replacement. Another option is to call local t.v. repair shops and see if they will replace the components for you for a nominal fee. I hope this helps

Nov 06, 2008 | Washing Machines

2 Answers

My Mother's Maytag Neptune front load washer has water left under the drum after the final spin cycle. I am not sure that this is normal. Please advise.


This is normal to hear water sloshing under the drum when machine is done washing and you spin the drum. This is part of their water balance method to help spinning procedure. I called a Maytag repair shop and they helped with my question.

Jul 23, 2008 | Maytag MAH6500 Neptune Front Loading...

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