Question about Xerox CopyCentre C20 Black and White Copier

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No toner light is on

I just added a brand new toner cartridge to a C20 Xerox copier and it won't make copies because the no toner warning continues to come on.

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  • carrico_mark Jan 21, 2009

    Thanks. Your suggestions worked perfectly.

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  • 2,072 Answers

Have you simply tried shaking it front to back vigorously? If you have and I am assuming you did that. take it out, and on the top of the cartridge you will see a clear round window. Take either some black tape, or a small piece of paper and tape over it and see what happens. How that machine determines if there is or is not ink in the cartridge is by a sensor that looks throught that window for toner.
If you block it and it still says out of toner, then your sensor is bad.

Posted on Jan 21, 2009

  • Rick Kasper Jan 22, 2009

    Your welcome. Glad to help.

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