Question about SanDisk Sansa e250 MP3 Player

5 Answers

"load main image failed switch to recovery mode" error. need help please?

First, my sansa was not playing any of my songs because napster got screwed up and the sansa said "reconnect to continue music subscription" on the way to a vacation, about two hours after i disconnected it from the computer. when we got there, my dad tried to fix it and he asked me to put it into MTP mode, and from there it froze up while refreshing or whatever when it turns on. it would refresh really slowly and then turn black and not do anything except turn off, so obviously when i connected it to the computer (just in case it would help) the computer didnt recognize it. i turned it on and off several times to no avail. holding the power button down for almost thirty seconds didnt help either. i took off the back plate and took out the battery and held down the power button for a few seconds twice. no help there. THEN, i followed somebody's instructions and did the following: 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Drag and Drop pp5022.mi4 from your PC to the 16MB Format folder. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work several times (i repeated steps 1-7 at least seven times) and received the same error each time: "load main image failed switch to recovery mode" so my original problem of it freezing when i tried to turn it on elevated to it not turning on at all and saying that error ("load main image failed switch to recovery mode"). i am out of ideas. any help would be GREAT. thanks in advance! p.s., sorry about the long post.

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  • Marie Bielman Jul 09, 2007

    i called customer support and after talking to an idiot for two days they FINALLY decided it was defective and that they would send me a new one after i mailed my defective one in.
    dont tell them that yours is defective- they have to reach their own conclusion. just follow along with what they are saying (be patient) and in a little you will get a new one.

  • Anonymous May 02, 2008

    no erro sansa e250

  • shanragin Sep 11, 2008

    what do they mean when they say drop and drag pp5022 waht is that or where is it located?

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For this problem i believe try to do the above steps. switch to recovery mode then connect the player to the computer. When the player is connected to the computer open the version.txt document and see if your firmware is up to date if not try to update the firmware of your player. I believe the latest one is 18 or something. If your firmware is up to date try to call sandisk, i had this problem once but they resolve it with the steps i have said.

Posted on Jul 21, 2007

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The common misconception is that all e200 firmware updates will work with every Sansa. This is incorrect. You need to make sure your Sansa is not a "Rhapsody". If it is, go here http://www.sandisk.com/Retail/Default.aspx?CatID=1238

Rinse and repeat.

Posted on Jul 16, 2008

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Thank marieb it works and thanks too for niimooo for the file :-) Ihad problems to understand because im german but it helps me a lot....the english in the school was enough to understand it BIG THANKS

Posted on Aug 19, 2007

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This isn't a solution but a comment for Marieb, THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU! This worked so well! My Sansa had this problem for a few weeks! Your tip saved me! I can not thank you enough!

Posted on Jul 24, 2007

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Marieb is right i have exactly done what she says and my sansa is working again for the file pp5022.mi4 you will find it here : http://perso.wanadoo.fr/Stephane.Coulon/Sansa/E200-1.02.15E.zip (source:http://forum.generationmp3.com/index.php?act=Print&client=printer&f=194&t=44830) thx a lot for that topic ;)

Posted on Aug 02, 2007

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2 Answers

Sansa 260 R load main image failed message


Hello,

The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.


When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

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Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

http://www.anythingbutipod.com/forum/showthread.php?t=11233

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

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