Question about Fujitsu ScanSnap Manager

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Problem installing Scansnap S510

I am attempting to uninstall old Scansnap software from the Control Panel the following message appears. "The same version as this product is installed. When you install this product, please perform, once uninstalling".
When I attempt to load the software for a new Scansnap S510 it attempts to uninstall the older software and gets the same message.

How do i uninstall the old

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This is probably due to the program using the same folder for the new version of the program. Best solution would be to uninstall the new version, uninstall the old version and then reinstall the newset version only.
Running a registry cleaner in between does not harm.

One other thing to try is an uninstall program, but I am not sure that will help.

Posted on Apr 23, 2009

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Posted on Jan 02, 2017

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How to load scansnap s510 on new computer with windows 7?


Hi irene
scansnap s510 drivers (win 7/8) can be found at
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It will take 2 mins from you to install... after updating, go to word and try to print something
I hope I have helped you...
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1 Answer

My ScanSnap has worked flawlessly for years. I just tried to scan and got the following message: undefined error occurred.(0xffffdcf7) Won't scan. Tried to reboot - no luck. Let me know...


The same thing happened to me. In a nutshell, you have to install new drivers. Have you recently upgraded your system to SnowLeopard or Lion? I did, and that's what went wrong.

To do:
1. Make sure you have the latest ScanSnap manager: http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac.html
Install that.
2. Get the Lion update: http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac-mg22.html
Install that.
3. Open the new ScanSnap Manager (v 2.2). Delete the old one from your dock, so you don't get confused.
4. Scan away.

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http://ftp.fcpa.fujitsu.com
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There should not be any problem installing that sofware on that OS and version. My guess is you have a botched (corrupted) install. Try uninstalling if you can otherwise let me know and we'll "clean out the registry." Good luck!

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