Re: the screen says" rebuilding the library, please wait"
Rhapsody (if that's the program you're using) uses a database file to store your library information on your computer (locally). Every time you sign into Rhapsody, this database must synchronize its contents with the Rhapsody servers. Sometimes your local Rhapsody database goes out of sync with the main Rhapsody servers, causing trouble with your library or playlists.
If Rhapsody is unable to resynchronize, you may get this error message. This error can also be caused by local database corruption or security settings blocking the connection to the server. To resolve this issue:
1. First, close Rhapsody, then re-open it and try again. 2. Try resetting your Internet Explorer privacy / security settings for Rhapsody
3. If that doesn't work, try resynchronizing Rhapsody with the server running a simple tool called dbclient
To run the dbclient: Open My Computer.
In the C: drive, browse to Program Files.
Open the Rhapsody program file folder usually named 'Rhapsody'.
Double-click the dbclient program in this folder (Vista users: right-click dbclient and select Run As Administrator).
When the Success dialog box appears, click OK.
Start Rhapsody and sign back in.
Let me know if this works
Hope this will FixYa problem
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Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.
hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at firstname.lastname@example.org if it works..Gud Luck guys
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
I also had this issue and had tried ALL of these soutions with no success. I had just given up with this unit (as useful and functional as it was when it was alive) - after days and days of trying all these solutions and more when I thought I'd try one more recovery session before getting the sledgehammer out - I reset the unit with the paperclip/pin and held down (as difficult as it is) the Play / Return AND the center button all at the same time - and there it was finally - the administration menu. I formatted, cleared, etc.. and then used the ZEN firmware upgrade process (you can download this from Creative if you need the firmware but chances are if you're here in this group you are just short of becoming a jr. Creative Technical support person). I am now back in business - but how long do I really have? We'll see......