Question about Gateway 510 G Gamer (510SGMR) PC Desktop

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Can't open folders or programs on the start page or desk top

I uninstalled norton internet security to reinstall 2009 when a message came up it had a error occur. Thats when all the folders on the desktop turned to a blue folder, except internet explorer, recycle bin, my documents, which I can open. I'm at a loss as to what to do. Any help would be much appreciated.

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  • Dan rogers
    Dan rogers May 11, 2010

    Is there any way you can post a screenshot or somehow explain what you mean a little better?

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  • 112 Answers

Remove the program . then install it.

Posted on Jan 21, 2009

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I always get 2 error messages when I open my MS Word program: 1. Please wait while Windows configures Norton Antivirus 2005. The other one is: 2. Norton Antivirus 2005 does not support the Repair feature,...


Try uninstall norton antivirus and load avira antivirus, run word program and check whether an error will come out. If no error, your antivirus might be corrupted and somehow affects your application. If error still occurs after replacing norton, uninstall office program and reinstall again.

Jul 16, 2010 | Gateway 510H Pentium 2.4 GHz, 256MB RAM,...

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | PC Desktops

7 Answers

My emachine T3624 i bought used, and i cant get norton off of it,


Hi and welcome to FixYa,

Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Delete the program installation folders for all Symantec program that were installed.
  3. If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
  • C:Program FilesNorton Internet Security
  • C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
  • Click on "Windows Key" and select Control Panel
  • Double click on Folder options.
  • Click on View Tab
  • Un-check "Hide file extensions for known file types."
  • Under the "Hidden files" folder, click "Show hidden files and folders."
  • Click on Apply
  • Click on OK.
Having performed the above, search for and delete all Symantec folders.
  1. Click on "Windows Key" and select Computer.
  2. Double click on C Drive
  3. Go to the following locations and delete the following folders.
  • c:Program FilesNorton Internet Security
  • c:Program FilesCommon FilesSymantec Shared
  • C:ProgramDataSymantec
and delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
  • Click Start and then Run.
  • Type REGEDIT into the Run dialog box when it comes up and then click OK.
  • The Registry Editor will open.
  • Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Navigate to and select the following key:

HKEY_CURRENT_USERSoftwareSymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Click on File in the top toolbar and then click Exit.
  • If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.

Jan 27, 2009 | E-Machines eMachines Desktop PC

2 Answers

Computer Speed and clean up


First for adware and virus removal I recommend threatfire which is a free download. I personally use this also.
It can be download here: http://www.threatfire.com/download/

For computer speed and optimization, I recommend iobit advanced systemcare free which also free. I have used this to optimize my system also. It also helps with internet optimization.
You can find it here: http://iobit.com/advancedwindowscareper.html

I hope you are satisfied with these products as I use them also and they have done great things for me. If you have any more questions, please let me know.

Jan 09, 2009 | Dell Dimension 2350 PC Desktop

1 Answer

I wish to install Windows Vista Home Premium. I already have Windows XP. I pay for Norton Internet Security by direct debit through Tiscali and have done so since, 2006. I have run Norton Liveupdate. ...


You will need to cancel your Norton subscription and use one of their products that is suitable for Vista. May I suggest that you purchase Norton Internet security 2009 for a single payment of about 70 dollars.

Dec 11, 2008 | PC Desktops

2 Answers

I have difficulty in uninstalling my nortan antivirus software


Here are the steps to Remove it Fully :

  1. Go to Start --> Control Panel --> Add/Remove Programs.
  2. Scroll down to your Norton program
  3. Click Change --> Remove All.
    You will be asked to restart your PC. Do so.
  4. Now go to Start --> My Computer --> Program Files. Right click on each Symantec folder and select Delete.
  5. While you are in Program Files go to the Common Files folder at or near the top of the Program Files window. Delete every Symantec folder there. And, again, restart your PC.
  6. Go to Start --> Search --> All Files and Folders --> More Advanced Options. Check each option except for "Case sensitive"
    Now type in Norton and delete each Norton folder from the search results (Again, right click, choose "Delete"). One more time, restart your PC.
  7. Repeat step 5 except type Symantec in the "Search" box.

The next step is trickier: go into the Registry.
  1. First thing to do is Back up the Registry. I'll be saying more about the Registry later. But suffice it to say that the presence of uninstalled security software in the Registry can conflict with newly installed security software and cause system freezes. So can folders of "uninstalled" programs for that matter.
  2. Once again, go to Start, then click on "Run". Type in "regedit"
  3. Go to the top of the Regedit window. Click (+) next to HKEY_CURRENT_USER. Go down the thread until you see Software. Click on Software and scroll down the thread until you see Symantec. Right click on Symantec and choose "Delete".
  4. From there go down to HKEY_LOCAL_MACHINE and repeat step 3. Restart your PC.
  5. Click (+) next to HKEY_LOCAL_MACHINE, now: Click (+) next to Software, Click (+) next to Microsoft, Click (+) next to Windows and Click (+) next to CurrentVersion.
  6. Select the Run folder. Right-click and delete each Symantec entry you see (if present). Restart your PC.
That should completely eradicate Norton Antivirus from your system!


Dec 09, 2008 | PC Desktops

1 Answer

I have Norton internet security 2008 instaled on my p.c., I had to unistall, after reistlation, I cannot get incoming or outgoing email screening, upon trying to switch them on I am shown a messge to the...


the problem lies in the uninstall process this will leave a folder in the Program Files directory and in the folder called temp these folders especialy the one called temp leaves installed files remains this is a big isue with all installed programs and when you try and re-install again this is where all files get dumped before installation can continue please find this folder and select all files in this and delete and empty trash can then find the folder where norton was installed and delete this folder as well then run regedit and hunt for all keys that belong to norton security as when you re-install norton it first hunts for any keys you have in your reg and acts accordingly.

Once you've removed all traces of program then reboot pc and try again.

good luck

Nov 23, 2008 | PC Desktops

1 Answer

Would like to uninstall norton internet security so I can install norton 360.


go to start
control panel
then add and removed programs
then find norton internet security
then press uninstall

Jul 07, 2008 | PC Desktops

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