I had the same problem.
I found that the gears driving the printhead cleaning mechanism was jammed.
To solve this, I removed the top cover (6 screws and a clip centre bottom, back).
Please take care when working on the Fax machine as there are high voltages present.
It is best to always remove the power sorce when working on electronic equipment.
I removed the cleaning mechanism (2 screws)(you have to remove the circuit board next to it to get to the one screw). I did not disconnect the ribbon cable from the circuit board, only the two smaller cables.
Once removed, I gently tried to rotate the cleaning mechanism by turning the plastic gears. It should rotate freely by 360 degrees. If it sticks at all, there is most probably some dirt stuck to one of the gears. Using a magnifying glass, carefully inspect the gears for dirt and gently remove the dirt with something thin and pointy like a bag needle. Be sure to check that the gears are still adequately covered in grease afterwards.
Reassemble and test before fitting the top cover.
I do not know why they set the fax up to give a paper jam when this item jams but this was the problem on my fax.
Good luck and I hope this solves your problem.
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The paper jam is a common problem, you need not to replace to ink cart.
Check the plain paper inserted properly or there is no paper inside, Put power OFF and ON. Also some model needs to press OK or START key to remove the paper jam message after removing the jammed paper.
to clear document jam: 1 Open the front panel. 2 Carefully remove the jammed document. 3 Close the front panel firmly until it clicks into place.
If the fax paper jams while you are receiving or printing, Remove jammed paper and press Cancel appears in the message.
if the paper is jammed in the printing area 1 Remove the jammed paper by pulling it out smoothly in the direction of the arrow as shown. If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine. 2 Press Cancel. 3 If this was a fax, reprint the fax. For more information, see reprinting faxes on page 29.
if the paper is jammed in the paper feed area 1 Remove the jammed paper as shown. If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine. 2 Reload new paper with the print side facing toward you. 3 Press Cancel when finished.
Jams in the Document Tray When a document jams or misfeeds in the Document Tray, CHECK 5100 are displayed on the LCD. When CHECK 5100 is displayed 1 Check if any paper is jammed. If jammed, make sure to take out all the jammed paper. 2 After taking out jammed paper, turn the fax off, then turn it back on with [ON/OFF]. Jams in the Multi-Purpose Tray If paper jams in the Multi-Purpose Tray, CLEAR PAPER JAM is displayed on the LCD. 1 Gently pull any jammed paper out of the fax as shown, then press [Stop]. Pull it gently in either direction. If you cannot pull the paper out, continue with the steps below. 2 Open the Printer Cover. 3 Gently remove the jammed paper inside the fax. 4 Press [Stop]. The fax returns to standby mode.
This the method to clear paper jam, follow these steps:-
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
Turn off the printer.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Open any other doors that give access to the printer's paper path and to the ink cartridge.
If necessary, remove the ink cartridge. Place it in a bag or away from light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
Replace the ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
Most error codes can be cleared by removing the paper jam and then rebooting the machine. When an error code occurs, make a note of the code and then follow the instructions on the control panel for clearing it.
Paper jams can be caused by a variety of issues in the copy machine, but jamming can commonly be caused by improperly loaded paper in the trays or dirty paper feed rollers.
If you get repeated paper jams, remove the paper from the trays and inspect the stack. Look for folded corners, especially on the bottom of the stack. Fan the paper thoroughly and then reload the stack into the tray. Check the paper guides to ensure they are not too tight or too loose. Both conditions can cause paper jams.
If you can see the paper transport rollers by opening the ordinary access covers and panels inside the machine, cleaning them might help reduce paper jams. Shut the machine off and unplug it, then take a soft, lint-free cloth dampened with water and wipe those rollers off. A buildup of toner and paper dust can cause them to slip while transporting the paper.
Try removing the Toner/drum unit and see if paper is there. Also check the rear access door to see if paper is stuck in the fuser.
Sometimes you will get a jam where the paper has not even left the paper tray. Try removing the paper tray and cleaning the paper feed roller with and cloth dampened with a little water. The roller is located just above the center of the tray.
Can be tricky people usally damage the fuser rollers removing this jam with pliers/tweezers, it has concertined and stuck after fuser rollers and before exit rollers it will be stuck on the switch best bet is to dismantle properly and remove fuser then dismantle fuser and remove jam, another thing to be concerned about is why did it, three seneraros, Damp paper going threw fuser dries and crincles(use fresh paper from sealed packet), fuser is worn(have fuser replaced), just a bad bit of paper (just have fuser jam removed. Fusrr runs on 240v, covers break easy