Question about HP Officejet 6310 All-In-One InkJet Printer

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IOCR application has encountered a problem and needs to close.

An internal error occured while processing the document.

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Hi, 

i think u get that error message when u scan a document and store in pdf format, there is several reason for that, u can try any one of the following steps, 

1) in add an remove program, remove or uninstall  a software called OCR by read iris.
2) down grade ur adobe reader to version 7 r below, it should resolve the issue.........

Regards,  raj_p5983

Posted on Jan 22, 2009

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An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
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Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Az.

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Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model type and serial number.

Please call from near the printer and computer in case the technician asks you to perform a task involving one of these devices.

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