Question about Printers & Copiers

1 Answer

Lexmark all in one x5100 series begins to print then stops with"hardware error message 0502

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

This is copied out of Lexmark's KnowledgeBase, just so you know I'm not coming up with this off of the top of my head. Go to www.lexmark.com and click Support > Technical Support, and then search for ID: ENUS22800 if you would like to see the original, complete with pictures. Or, here's a text version:

The 0502 error can have any of four possible causes:

- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
The steps below will help you to identify and resolve each of these four issues.

1. Turn the printer off and disconnect the power cable from the back of the unit.

2. Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.

3. Remove both of the cartridges.

4. Move the cartridge carrier over to the left-hand side of the printer using the carrier belt.

5. Gently clean the encoder strip with the cloth.

6. Move the cartridge carrier back to the right-hand side of the printer using the carrier belt.

7. Reconnect the power supply and turn the printer back on.

8. Perform the printer hardware test. Instructions on how to do this are here: http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:483:0:0&docid=ENUS3744

Did the printer pass the hardware test?

If yes, proceed to step 9.
If no, proceed to Reseating the encoder strip.

9. Power the printer back off and disconnect the power cable from the back of the unit.

10. Open the printer's front cover.
Move the cartridge carrier over to the middle of the printer using the carrier belt.

11. Reinstall the printer cartridges and move the cartridge carrier back to the right-hand side of the printer.

12. Reconnect the power supply and turn the printer back on.

13. Perform the printer hardware test.

Reseating the encoder strip:

1. Turn off the printer and disconnect the power cable from the back of the unit.

2. Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.

3. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Gently pushthe encoder strip down and then back up to get it into the slot. Ifthe strip is completely out of the slot, it may be necessary to moveit first forwards and then back.

4. Move the cartridge carrier back to the left-hand side of the printer with the carrier belt.

5. Reconnect the power supply and turn the printer back on.

6. Perform the printer hardware test. Click here for instructions.

Did the printer pass the hardware test?

If yes, proceed to step 9 of Cleaning the encoder strip.
If no, proceed to the Black/Photo cartridge troubleshooting steps.

Black/Photo cartridge troubleshooting steps:

1. Turn off the printer and disconnect the power cable from the back of the unit.

2. Open the printer's front cover.

Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.

3. Remove the black/photo cartridge.

4. Move the cartridge carrier back to the left-hand side of the printer using the carrier belt.

5. Reconnect the power supply and turn the printer back on.

6. Perform the printer test. Details on how to do this are here: http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:483:0:0&docid=ENUS3744

Did the printer pass the hardware test?

If yes, repeat steps 1-7 with a new black/photo cartridge.
If no, continue to Color cartridge troubleshooting steps.

Contact Lexmark if the problem persists with a new cartridge.

Color cartridge troubleshooting steps:

1. Turn off the printer and disconnect the power cable from the back of the unit.

2. Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.

3. Remove the color cartridge.

4. Move the cartridge carrier back to the left-hand side of the printer using the carrier belt.

5. Reconnect the power supply and turn the printer back on.

6. Perform the printer hardware test. Instructions on how to do this are here:
http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:483:0:0&docid=ENUS3744

Did the printer pass the hardware test?

If yes, repeat steps 1-7 with a new color cartridge.
If no, contact Lexmark.

Hope this helps!

Posted on Jan 22, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error message: HARDWARE PROBLEM ERROR CODE 0502 Only prints top part of page and then gives error code raabe@shaw.ca


Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. If error continues even after following the steps, contact Lexmark technical support for additional assistance. Thanks.

Jan 06, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Receiving message Error 0502


hello

this should help

Lexmark printers with "Hardware Error 0502? Published on February 11, 2006 in hardware. 252 Comments Tags: 0502, error, fix, hardware, lexmark, printer. Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called 'clem':
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart's desire again

Nov 30, 2010 | Printers & Copiers

1 Answer

My Lexmark x5100 keeps giving error code 0502


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean it with a paper towel. The towel will be black from ink residue, but you will be able to print again.

Oct 08, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

MY Lexmark X5150 All-In-One InkJet Printer displays the message: HARDWARE ERROR 0502


Unfortunately this appears to be a hardware failure and the printer is out of warranty. It is likely that the parts, repair and replacement fees would be more expensive than the actual cost of a new printer at this point.

May 11, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

MY Lexmark X5150 All-In-One InkJet Printer Problem


HI try this its from the lexmark web site



Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.



How to Perform the Hardware Test on the Lexmark X5150 ID:ENUS3744

Using the operator panel on the printer:
1. Press the Option button 10 times until Cartridges appears on the LED display.
2. Press the + button 4 times until Self test appears on the LED Display.
3. Press Select. The printer should print a sheet of paper with one black bar and one grey bar.
4. If the printer fails to print, remove both cartridges and try the test again. (It will feed the paper through and print a blank page.)
5. If the test works with no cartridges in the printer, run it again with one cartridge at a time installed.

May 06, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Lexmark X160 is not printing at all or receiving Faxes. The error that keeps coming up is Hardware Error 0502. Please Advise.


ok sir pls see the link this is the helpfull for the error 0502 in lexmark x160 all in one inkjet printer...ok

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Apr 07, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware error 0502


The encoder strip may have gone out of range of the sensor, or it might be dirty.
  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark X5100/X6100 Series.
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.
  7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  8. Lightly press the strip first to the rear and then forward, if necessary.
  9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
  10. Reconnect the power cable and switch the printer on again.
  11. Try to print....
Good luck...

Dec 15, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware error code 0502


HI try this its from the lexmark web site.


Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.



How to Perform the Hardware Test on the Lexmark X5150 ID:ENUS3744

Using the operator panel on the printer:
1. Press the Option button 10 times until Cartridges appears on the LED display.
2. Press the + button 4 times until Self test appears on the LED Display.
3. Press Select. The printer should print a sheet of paper with one black bar and one grey bar.
4. If the printer fails to print, remove both cartridges and try the test again. (It will feed the paper through and print a blank page.)
5. If the test works with no cartridges in the printer, run it again with one cartridge at a time installed.

Aug 21, 2008 | Lexmark Printers & Copiers

2 Answers

Hardware error 0502 lexmark x5100


Lexmark X5100 Hardware error0502

Aug 01, 2008 | Printers & Copiers

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

195 people viewed this question

Ask a Question

Usually answered in minutes!

Top Printers & Copiers Experts

kakima

Level 3 Expert

96627 Answers

old marine
old marine

Level 3 Expert

1476 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...