Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

10 Answers

Ice dispenser on Kitchen Aid Superba, side-by-side regrig.

Our ice dispenser only dispenses crushed ice, button for 'cubes' not working. I found a similar problem in this site, but only solution at that time was to get a new door with new harness wiring apparatus for $800. Any less expensive solutions since those were posted?

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  • 4 more comments 
  • Kent Davis Jan 21, 2009

    Kitchen Aid Superba, made in 2001, ice dispenser button for 'ice cubes' does not work. It dispenses crushed ice OK, but not cubes. Problem seems to be with that electrical device, although any other suggestions might help. I saw a similar problem on the site, but the solution was to get a new door with the wiring harness intact. The analysis was that the wire for that device was severed, and the only solution was to buy a new door for $800 and have it installed.

  • Kent Davis Jan 21, 2009

    Kitchen Aid Superba, 2001 vintage, has ice maker. The ice maker makes ice cubes without any problem. The problem we have is in the dispenser, which is on the outside of the door. It dispenses crushed ice only, not cubes, although the tray is full of cubes. We can reach inside the tray and get the cubes, but they are not being dispensed outside the door, only crushed ice. The "crushed ice" and "ice cube" buttons have no effect. A similar problem on this site offered as a solution purchasing for $800 a new door containing a wiring harness. Apparently, the analysis was that a wire was cut in the harness and this disabled the cube dispenser. Is there a simlpler, and less expensive solution, or a different analysis of the problem? Thank You

  • Kent Davis Jan 21, 2009

    To MNFisherman: The small white plastic square lifts OK, I had tried that earlier so I know you know the product! Yes, the metal rod--about 1/8" or less, with a small angle at the end--lays on the plastic piece, and I lifted the plastic piece and it does move freely. I also twisted the rod itself, and it does open and close the small, curved piece at the other end. Does this help? Thanks for your efforts, KD

  • Kent Davis Jan 21, 2009

    No sound of auger motor running. Do you possibly have rough estimate on that item? Thank you for your help. KD

  • Kent Davis Jan 21, 2009

    Inside door has rubber seal around it, no screws are visible. Do I peel off the seal, or is there a wiser way? Thank You

  • Kent Davis Jan 24, 2009

    I have a Kitchen Aid Superba side-by-side; trying to get a look at inside of ice dispenser unit on the outside door. Problem may be the wiring bundle, or the actual "ice cube" button for dispensing ice cubes. The ice maker works fine. However, it only dispenses crushed ice. I cannot locate any screws or fasteners on the inside of the door that would allow me to see if I can see the problem. It has a rubber seal around the plastic liner/shelves on the door. Appreciate any suggestions, thank you. KD

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10 Answers

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  • Master
  • 8,619 Answers

Hi

what you do is unplug the fridge, disconnect the wiring harness at the connector near the freezer hinge, remove the ties and clamps and cut the old webbed sheathing off with scissors. Be carefull not to cut any wires. Check to see if the wires are broken; if not then shake your head and cus at me, if so then repair the wires. Now when I repaired my wires, I removed the wires from the connector end, repaired the wires (I soldered and heat shrinked them), then I put a more ridgid plastic sheath(3/8" poly tubing to be exact) around the wires and re-attached the connector. Then I snugged the plastic sheath up with the tie wraps and clamps. Now when the door opens the stress is on the plastic sheath and the wires just glide around in the tubing.

It will work for sure .

Thanks
Rylee

Posted on Jan 24, 2009

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  • Master
  • 1,214 Answers

Take a look here for some good info -

http://www.applianceaid.com/frig-dispenser.html#cubes


And try also the SearsPartsDirect website for a full exploded view of your refrigerator/freezer.

Posted on Jan 24, 2009

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  • KitchenAid Master
  • 19,396 Answers

The one enclosed in the door is the dispenser front side.

The Icemaker assembly is separate and costs $20 :

Icemaker

IYou find diagrams and more parts for your fridge here.


Posted on Jan 23, 2009

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  • Master
  • 416 Answers

Remove your ice bin. In the back of the bin you will see a rod coming from one side. That rod goes into an opening in the rear of the freezer. There is a solenoid behind that opening that raises and lowers the arm on the ice bin giving you crushed or cubed ice. Check to see if that solenoid is froze up or if your rod got stuck under it. If all areok then you will need to replace the solenoid.
Try to look fo it on http://www.affordableappliance.com/
http://www.fixitnow.com/appliantology/applianceparts.htm
Good Luck

Posted on Jan 21, 2009

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  • Expert
  • 435 Answers

Hi, Get a cheap used button/ door from ebay and try to fix it.

Posted on Jan 21, 2009

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  • Master
  • 1,550 Answers

Ice door is blocked & maybe frozen up. If not, then the control board is not sending voltage to the dispenser auger motor. Be sure the ice bucket it correctly positioned.
Do you hear the ice dispenser auger motor running ?

Repair cost is bit expensive .

Posted on Jan 21, 2009

  • SAM ANDERSON Jan 21, 2009

    The rough estimate will be around $200 .

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  • Master
  • 11,896 Answers

Now, if you look inside your freezer section. you will see the slot the rod enters each and every time you insert your ice maker bucket. In the down position (normal) it produces crushed ice, When you switch the lever in the front for ice cubes, there is a plunger that lifts the rod and produces the combination that only allows ice cubes to come out. I would first check the plunger behind the panel and see if it is free. Reach back and tell me if it lifts easy or won't it move at all without some force....Let me know what you find....

Posted on Jan 21, 2009

  • 11 more comments 
  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    Here is something you can look at in the meantime:
    http://www.applianceaid.com/frig-dispens...


  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    There's a flapper repair kit for the dispenser you can find by looking
    up your model number or calling it in to one of the parts distributors.
    New flapper, spring and seal included (instructions too)

  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    Also check the solenoid itself for continuity

    if you don't care about crushed ice just remove the bar that goes along
    the ice tray and into the solenoid. You will then get cubes 100% of the
    time. Wala!


  • Nate Stansfield
    Nate Stansfield Jan 21, 2009
  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    1) Removed the ice bin and emptied the ice.

    2) Removed 4 screws total

    3) (hardest part) JImmied a flat blade screwdriver into the left top
    side of the housing and pried gently to disengage the plastic holding
    clip. This only allows the left side of the housing to move up about a
    half-inch. Did the same on the right side and 'walked' the assembly out
    of the bin.

    4) Before removing the screw at the end of the assembly, it is a good
    idea to take pictures of the ice crushing part of the assembly so that
    it goes back on correctly.

    5) Unscrewed the auger from the assembly and and carefully stacked the
    ice crush blades and washers in the order they were removed.

    6) Installed the ice crush blades on the new auger, re-installed the screw.

    7) Re-assembly is easy, you just need to set the end of the auger in
    the back of the ice bin and slowly re-install the housing portion.

  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    This is the problem

  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    RepairClinic.com
    Item #
    1388890
    Price

    $99.80

  • Nate Stansfield
    Nate Stansfield Jan 21, 2009

    SORRY WRONG ONE. HERE IS THE RIGHT ONE:

    Item #


    1469018



    Price

    $73.35



  • Nate Stansfield
    Nate Stansfield Jan 24, 2009

    remove the rubber seal to access the screws.

  • Nate Stansfield
    Nate Stansfield Jan 24, 2009

    Remove the seal to around the door to access the screws. Remove the screws and pull the panel off. Check for any broken wires, If no sign of broken wires, check that there is power going to all your electrical components.

  • Nate Stansfield
    Nate Stansfield Jan 24, 2009

    Also check to spring for the flapper door

  • Nate Stansfield
    Nate Stansfield Jan 26, 2009

    IMPORTANT: When removing or replacing the ice bin, do not
    rotate the auger in the ice bin. If the auger is accidentally turned,
    you must realign the auger by turning it in 90° turns until the ice bin
    fits into place with the drive mechanism.
    Remove and empty the ice storage bin if:
    1. An extended power failure (one hour or longer) causes ice cubes in
    the ice storage bin to melt and freeze together and jam the dispenser
    mechanism.
    2. The ice dispenser is not used frequently. Ice cubes will freeze together
    in the bin and jam the dispenser mechanism. Remove the ice storage
    bin and shake to loosen the cubes

    The ice & water filter cartridge could be clogged

    Ice dispensing arm has been
    held in for more than 4-5

    Pull the ice cube tray out and there's a square hole in back. You will see a white plastic thin "bar"
    if the rod is "above" the white plastic bar that shows through the
    square hole in the back of the freezer, then cubes come
    out...otherwise, you get crushed ice.

    Remove the ice tray. On the bottom of the ice tray you'll notice a
    steel rod that actuates a lever to channel cubed ice to become crushed.
    Note the problem is not here. The problem is at the back of the
    freezer. The lever that moves this rod from one position to the other
    must freeze. Reach into the little opening and gently work the white
    lever up and down until it moves freely. It may help to lower the
    temperature of the freezer as well. The freezer doesn't have to be on
    the coldest setting to keep frozen food. Before replacing the ice
    tray... make sure this works for you by closing the freezer door and
    going through your selections. Notice the position of the white lever
    in the back of the freezer each time you switch from cubed to crush and
    vice versa




  • Nate Stansfield
    Nate Stansfield Jan 29, 2009

    here is all the information you could need.
    Here are SOME of the many diagrams I have found from:
    http://www.appliancepartspros.com/partse...

    THERE ARE MANY MORE DIAGRAMS AT THIS LINK!!!!!!!!!


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  • Master
  • 13,433 Answers

If the ice maker is producing ice poorly--making small cubes or too few cubes--you probably have a clogged water line, a defective water-inlet valve, or a defective ice maker mold thermostat that isn't cycling properly. Check these:

  • The water line that's attached to the back of the refrigerator. Make sure you have good water flow. If the flow is poor, repair, clean, or replace the tubing or the shut-off valve that supplies the water.


  • The water-inlet valve. Replace it if it has failed.


  • Check the freezer temperature. If should be 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.


  • The ice maker mold thermostat. Make sure that it's cycling properly.
  • Posted on Jan 21, 2009

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    • Expert
    • 153 Answers

    Try getting a used one

    Posted on Jan 21, 2009

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    • KitchenAid Master
    • 70,347 Answers

    Open the door up so u have access to the interior of the door and remove the switch for ice cubes, then with a volt ohm meter check the continuity of the switch to see if it is making a connection when u push it, this is most likely your only problem, if that is not it let me know.

    Posted on Jan 21, 2009

    • yadayada
      yadayada Jan 21, 2009

      DID U RUN THIS BUTTON TEST? THERE IS NO MAGIC FIX FOR THIS PROBLEM JUST DO THE TESTS AND SPEND THE TIME AND U WILL BE REWARDED WITH A FIXED PROBLEM

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