I got mine for Christmas, and it worked fine for about two weeks. I was getting ready to go on an eight hour trip, and I thought, 'Cool, I can actually plug this into my car and actually have some music.' I got to the gas station and saw that the screen was frozen. Basically I went on an eight hour trip with no music. I thought I was going to go crazy. I still didn't have any time to check on the internet to see what was wrong with it when I got back, and I've been exercising with a loud radio and driving my neighbors crazy. I just hope that Sansa will give me a new one that won't have the same problem, Santa Clause paid good money for this one and waited in line for hours to get it. There are no receipts...and yeah, I really DO wish that they had sent recalls on it, so I could've avoided the last month.
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Re: Worst trip ever!
Sorry about your mishap. I noticed that there are a lot of people here with similar problems. How about checking the sansa forum maybe you'll find the answer there
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I've had this trouble with mine. I keep it in my vehicle. Seems to be worst when there are temperature swings or high humidity, so I thought maybe it was condensation inside. Set the Zen on my woodstove for a few hours. This got mine working again. If you do plan on changing hard drive, I would pick one up soon. They use 2.5" IDE drives, which are getting harder to find.
hold the on button on for 10 seconds then press the reset button and hold for a good 5 seconds. It'll come up with a screen option where you can choose to format, reboot, clean up etc. I chose to format mine, then reboot. it resets, rebuilds and then is fine to load all your stuff back on it.
you can order a new battery from mustek in germany
I have got there email address at work i will post it here in the next couple of days
But I had the same trouble the battery would only last half an hour or so
I had to send 30 euros in cash !(due to horrific bank charges)
but went very smooth got it all sorted in about 2 weeks start to finish
now mine works fine
try hookin up to the computer USB Port, and see if there is a charging Icon On The MP4 Player. leave it hooked up to the computer for 2-3 hours, then try it.
if non of this works, the internal batterys dead.
you can get replacements for these if you need 1.
theres a lot of chinese companys, that supply replacement batterys as spares.
Mike @ compurepair.
send it back in to Audiovox... RCA's tech support. Go to the RCA website, and find the Opal series, and go to Contact Us. Mine quit working all together a few weeks back, and I just sent it in and got a brand new one in the mail a few weeks later. Just beware: their "24 hour" response time is b.s., i didn't get a reply for 2 weeks on email. I never got a response when I tried calling.
Get this. The instruction manual, at least the one that came with my MP3 player, has INCORRECT instructions for how to charge it. It says you just plug it in, but you actually have to plug it in and double-click the power button. Don't click and hold, and you DO have to press it twice, quickly. You'll see the charge bar start to fill. You may also want to try resetting it, use a paper clip and poke it into the little tiny
hole on the top next to the headphone plug in. That should reset it and
be good to go. If that doesn't work, try reformatting.