Question about Philips HTS-6500/37 System

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DVD will NOT eject!

We have a DVD stuck in our DVD player. Does anyone know how to mechanically extract this DVD. Help would be appreciated Thanks

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Re: DVD will NOT eject!

Looks like it will have to come apart. Can you see how? Usually the top/side casing is simply 5/6 screws 2 each side and 1/2 at the back then slide back away from the from panel. Technical help at Philips may be helpful.

Posted on Jul 02, 2007

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The DVD could be stuck inside the player or the drive may have failed.

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Most CD\DVD devices have a manual "eject" pin hole near the front of the door that a paper clip would fit into.

Be sure the device is unplugged before attempting....

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I can not eject a disc from the disc player. I've heard this is a common problem. Thanks. Curt Pasawicz

Hi curt730,

You're right, this is a known issue for years with Bose Lifestyle. You may try these steps to resolve the issue:

Note: You will need a flashlight and a small screwdriver.

1. First, disconnect the base unit from the system.

2. Turn the base unit upside down and find the access hole embossed with "Manual magazine release" on the CD player side.

3. Then, using the flashlight, look inside the base unit at those access holes and find the fine spring and locate where it fastens to the sheet metal of the CD player.

4. The moment you find the spring you should see that it connects to the CD player chassis at the forward end and a piece of sheet metal that is on top (actually underneath when the base unit is right-wide up) of the CD player chassis at the rear end. This is the manual release mechanism.

5. Finally using the small screwdriver, push the release mechanism rearward to release the CD magazine from the player. The magazine should pop out.

If the magazine is not released, then the CD that is still in the player has not been slid back fully into the magazine. In this case you'll need to plug the base unit back into power and hope that the CD is retracted, allowing you to push the release mechanism rearward. If not then you'll have to open the base unit to access the CD player.

Hope this helps.

Thank you for using FixYa.

Jun 08, 2011 | Bose Lifestyle 28 System

1 Answer

The tray does not open


Do you know if there might be a cd stuck in the trey, if so, here is hoe you fix this.

Take a pin and push it into the small hole near the eject button. Push it in until you feel a resistance to movement of the pin, while doing this, gently pull out the try.

If there is no cd stuck in the player, the problem is the little rubber band which drives out the trey. If this is the problem, you should hear a noise if you press the eject button. It is really cheap to fix. Hope this can help you.

Best regards

Nov 03, 2009 | Philips MX6050D System

1 Answer

DVD drawer will not open on Zenith

hi friend,
Locate your DVD player’s manual Eject button. It is usually a small hole located underneath the DVD drawer.

Insert a stiff wire—such as a paperclip or safety pin—into the hole. Push gently and the drawer should open partway. Gently pull the drawer the rest of the way open.

Remove the DVD and see if there is a problem with it. Most DVD player drawers get stuck when a DVD is warped or the label is starting to peel. If the DVD is warped, discard it. If the label is peeling, remove the label.

Turn your DVD player back on. If it gets stuck again on a different DVD, then the problem may be with your DVD player rather than with your DVDs. If this is the case you should have it serviced or perhaps it is time for a new one.

I hope this helps.

thank u for using fixya


Aug 05, 2009 | Zenith ZHX-313 System

1 Answer

Stuck DVDs

i put in a DVD yesterday and it got stuck in the machine. no mtter what i did, it wouldn't eject. it just said "No Disc". I read all the posts here and everywhere on the net. none of them worked (Stop +2-5-9), eject right after powering up. So, i called Phillips and the guy told me to unplug the machine and wait at least 5 minutes. then plug it back in, and HOLD the power button down for at least 30 seconds. after about 20 seconds it will flash some stuff on the little screen. keep holding the button. then push eject button. AND IT WORKED. the disc ejected. Now i am going to upgrade the firmware. i let the phillips guy know that they should be embarassed to have sold this unit. i am anxious to see if the firmware upgrade will fix this issue. the download for the firmware can be found at search for the unit (HTS6500) under support link on top. at least i know now that i can get a disc out if its stuck.

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4 Answers

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There should be a tiny pinhole on the drawer. Put the end of a paper clip into the hole and push lightly. This will release the cd drawer.

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1 Answer

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When a disk is stuck inside the player , try following the procedure below:

Unplug power cord.
Plug back power.
Turn on the unit and press repeatedly the eject button at the same time. If you successeed in ejecting the disk before the player starts reading TOC(disk initial track), then the disk will eject.
If that does not work, then there is an internal fault, in that case the unit must be taken apart to remove the disk.

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Hello, try pressing stop and eject together for 3 seconds. Best regards, Arpi

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