Question about Philips HTS-6500/37 System

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DVD will NOT eject!

We have a DVD stuck in our DVD player. Does anyone know how to mechanically extract this DVD. Help would be appreciated Thanks

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  • john payne Jul 02, 2007

    Thanks for the response. I can open the unit, but I am worried that doing so may void the warranty. The unit is still under warranty, but I have to package the unit up and ship it from Maui to Arkansas at my own expense. And it will take weeks to get a replacement. Rather than incurring the expense and long delay, I wanted to see if I could get it fixed here.

    Does opening a unit typically void a manufacture's warranty?

  • john payne Jul 02, 2007

    Hi again Jackboy,

    We got the DVD player apart BUT the unit that contains the stuck DVD is completely seales.
    Guess we are hosed.

    Any suggestions?

    WOuld appreciate it.
    Thanks

  • john payne Jul 02, 2007

    Lo and behold :o)

    after opening the player we plugged it in again.

    And the DVD started playing and therefore we were able to eject it.

    Thanks for you help.

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Looks like it will have to come apart. Can you see how? Usually the top/side casing is simply 5/6 screws 2 each side and 1/2 at the back then slide back away from the from panel. Technical help at Philips may be helpful.

Posted on Jul 02, 2007

  • john ash
    john ash Jul 02, 2007

    Not if your are careful I would imagine
    chech out if there are seals or other sorts of evidence that would indicate that it has been opened,
    Going by what you say about shipping etc, I would have a go.

  • john ash
    john ash Jul 02, 2007

    Wekk that has done it- how completely close fused plastic or clipped together shell
    Remember theses things are snapped together for cents a piece - they cannot make them too difficult.
    Don't rush at it -take your time

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