Question about HP DeskJet 6122 InkJet Printer

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I have an HP 6122 Printer that has problems printing in black. There are streaks and gaps in the print. I went to the self-help and they state to run a program from the Tool Box. I do not have this software loaded on my laptop. Is is possbile to download the appropriate software from the web?

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The original CD for this printer includes maintenance and utilities programs. If you do not have the original CD, you should be able to access the HP6122 maintenance and utilities programs online at the HP service website http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=83028&prodTypeId=18972&prodSeriesId=88749&swLang=8&taskId=135&swEnvOID=228
Select the full-feature version of the driver package. This kind of software generally is available free of charge from HP, but might require a small fee if you need the CD itself.

Within the HP6122 printer utilities are head-aligment and head-cleaning routines. One or both may be required to solve -- most likely head cleaning is required. Might require more than one cleaning event. Once clean, you can also print a test graphic from the printer utilities that does a good job of testing all colors and black.

Posted on Jul 13, 2009

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1 Answer

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