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You need a new printer head, point blank- this is for the average person not cost effective because of the price of print head if the particular one is even available, No way to pin point what cause it-maybe the company that made it can- so if you repair it may happen again since we don't know what caused it in the first place- People dont repair printers they replace them, my 200$ printer was now 50$ and hard to find and the print head was 80$ online only...guess what i did. You cant sell it because no one wants is--best bet is trash and buy a new one--Good Luck.
OK now this might seem bizarre, but did you go ahead and click the "Black Only" print option?
I have a C6180. Just installed all new cartridges. Tried to print and got the message that Cyan is empty. Tried all sorts of things. Then out of frustration clicked the Black Onl option. Document came out printed in color! Double checked with a picture that has lots of cyan colors. It all printed too! Go figure.
It sounds as though you have a break in the carriage ribbon cable. A new carriage would hopefully cure it but its just possible the logic board has failed and is not sending any signal to the magenta ink tank. Its certainly repairable but you would need to know the costs and the labour charge to see if its worthwhile.
Some ink printer had ink resetter and just go to ink set up.
If your printer have ink resetter, do it otherwise it will not recognized new ink installed.
If not, some new ink cartridge when the tape is remove, there are cases that the sticky leaf on the ink cartridge, just rinse it with warm water or alcohol to detect the ink cartridge. Turn off your printer and your computer. Then return the ink and open your printer and computer to print again.
Note : Use only ink that is compatible with your printer because it you use other cartridge it will damage the chip set of your printer and it will not recognized any cartridge at all. SO beware.
was your printer detecting the earlier magenta cartridges which you used??
if yes.get another magenta cartridge and try again.problem with the particular magenta cartridge.
if no.get your printer replaced.its a hardware issue.
If you already have tried reseating all of the inks and and inks are still not recognized, Please contact Epson tech support for a replacement ink or if they find out after some diagnostics that it is the printer that is having an issue they would be replacing your printer.