Question about Toshiba SD R2102 CD-RW/DVD-ROM Burner
Got laptop that is 4 years old and the cd drive has never been used, I tried to use it and it didn't work. I went to the add/remove hardware and selected the cd drive and brought up this error; "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" I have gone on the web and downloaded half the internet to my computer trying to to find drivers to reinstall the cd drive, I have also tried downloading configuration info but I haven't been able to find the right things. PLEASE HELP, any way that you can
This drive shouldn't need a driver seperate to windows (versions after win 95) Here is the link to the troubleshooting in the user manual for the drive; http://sdd.toshiba.com/main.aspx?Path=HardDrivesOpticalDrives/Documentation/2102trouble_archive2 If you have tried everything in there with no luck, then the next thing to try would be a registry cleaner/fixer. if you dont have one, there are several available with a free trial, this one is excellent (assuming you have windows XP), but there are many more; http://www.xp-tools.com/winutilities/index.htm If that doesn't solve the problem, then i suggest checking first the jumper settings on the drive - there should be a small plastic jumper clip across two of the terminals on the back - there should be a small picture on the drive nearby, maybe stamped into the case telling you what each possible position is - you want it to be set to SL (slave 1) or CS (cable select - if available) if it is set to master then it could possibly bring up this error. If none of that works, then please ask again and we can talk you through the things to check in your BIOS setup, just let us know what laptop you have. Hope this helps :)
Posted on Jul 02, 2007
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