Question about Washing Machines

1 Answer

Washing Machine won't cycle properly

I just purchased a GE Profile WPDH8800JMG washing machine from Sears. The washing machine arrived on Monday and we were able to try out the machine yesterday.

The first cycle didn't actually appear to wash the clothes. It filled up with water, and would say 8 minutes left, only to keep cycling....it would go up to 9 minutes & it took roughly 3 hours to finish the cycle. We had it set to spin, and the washer wouldn't spin the clothes at all. It would start to go, but then would stop & go back through the cycle. We called customer service & they told us that we were using too much detergent (we were following the instructions on the bottle). We were advised to run a "quick wash" setting twice to rinsce out the suds. She also advised us not to use the Kirkland HE we were using, but to switch to Tide HE or Purex.

We followed her instructions and the next load went fine. Then, it happened again. It doesn't appear that the machine is even washing the clothes. The only thing we could think of is perhaps the spray & wash we used to pretreat stains was causing a problem? But, I have a lot of friends with front loader machines & have never heard of one being this sensitive to detergent or stain remover. We are currently using 2 tablespoons of regular Tide HE detergent, per the instructions of the customer service.

I am ready to take back this washing machine. Does it sound like I have a faulty machine? Any recommendations?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

It appears your main controller/timer board has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 12, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My ge profile wpdh8800 won't fill with water in any wash cycle. Have done all the troubleshooting suggestions, including cleaning lines and even turning off power to hopefully reboot electronics. Any...


You need to remove top cover to get to inlet valve (part where hoses attach). Be careful while testing parts for 120 volts. The inlet valve usually has 2 electric coils on it, some have 3 coils. While the machine is in fill cycle, check for 120 volts across each set of terminals on each coil (round plastic part with 2 terminals at each end). 1 coil is hot water--one is cold water (in some 3 coil valves 3rd coil is warm). If 120 volt is present depending on if machine is on hot or cold, the electronic boards and controls are good. Problem will be with the inlet valve itself and will need replaced. If no voltage, problem may be with control board or wiring.

Feb 21, 2015 | General Electric Profile WPDH8800JMG 4.2...

1 Answer

Error code e15. doesnt seem to be spinning


Hello. Is your washer draining properly? If there is water left in the drum you will get an error. Fixing this involves removing the front inspection cover and cleaning the filter.

May 26, 2014 | General Electric Profile WPDH8800JMG 4.2...

1 Answer

Washing machine leaks at bottom left corner. Water still machine after drain/spin cycyle


My GE washing machine leaks while filling up in the first cycle in the left back corner. Need help!

Jun 16, 2010 | GE Profile WPRE6100G Top Load Washer

1 Answer

GE top load Profile washer. Spin cycle not


Hi,
If you are having a problem with your top load washer then check out this tip...

Washing Machine2_bing.gif does not Pump or Spin
http://www.fixya.com/support/r4617986-washing_machine_not_pump_or_spin

If you are having problems with your front load washing machine2_bing.gif then checkout this tip...

Front Load Washing Machine2_bing.gif not draining and or not spinning
http://www.fixya.com/support/r4784376-front_load_washing_machine_not_draining

heatman101

Jun 11, 2010 | GE WVSR1060A Top Load Washer

1 Answer

GE Profile washing machine model 66515754000. 9


Try a cleaning detergent/descaler. some liquids do cause problems. Softner is 1, it tends to gel in the pressure chambers in machines. This in turn causes many problems.

Feb 11, 2010 | Washing Machines

1 Answer

GE Profile washing machine not finishing cycles


the OL error is for over load.that is when you over load the clothes in the washing machine. If your washer doesn't spin or agitate on either the delicate or regular cycle, check these:

Selector switch
Clutch assembly
Drive motor
Selector switch If your washer has a selector switch on the control panel, make sure the button for your selection is pressed all the way in, or set properly.

Clutch assembly Many GE®/Hotpoint® washers use a clutch and an automatic shift lever. This assembly is quite complicated. If there's a problem with it, you probably should contact a qualified appliance repair technician.

Drive motor Many washing machines have multiple-speed drive motors. Though it's uncommon, the drive motor may work fine on one speed but not on another. If the drive motor has failed on one speed, you need to replace the entire motor.

May 07, 2009 | GE Profile WPRE6100G Top Load Washer

2 Answers

GE profile washing machine won't agitate it spins out, drains,


Pull the agitator out and check the drive collar splines.If you have the model I think you have just pull straight up on the agitator. Once removed you will see the drive collar with a 7/16 head bolt,remove it and pull off the collar.First before pulling it off spin it if splines are stripped it will spin freely.

Mar 25, 2009 | GE Profile WPRE6100G Top Load Washer

1 Answer

GE Profile Prodigy filled with water & won't start


If you don't hear a click when you close the lid, replace the lid switch.

Jan 29, 2008 | GE Profile Prodigy WPSE4200A

Not finding what you are looking for?
Washing Machines Logo

Related Topics:

165 people viewed this question

Ask a Question

Usually answered in minutes!

Top Washing Machines Experts

Gerry Harvey
Gerry Harvey

Level 3 Expert

1456 Answers

yadayada
yadayada

Level 3 Expert

70387 Answers

Brad Brown

Level 3 Expert

15133 Answers

Are you a Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...