Question about Washing Machines
I just purchased a GE Profile WPDH8800JMG washing machine from Sears. The washing machine arrived on Monday and we were able to try out the machine yesterday.
The first cycle didn't actually appear to wash the clothes. It filled up with water, and would say 8 minutes left, only to keep cycling....it would go up to 9 minutes & it took roughly 3 hours to finish the cycle. We had it set to spin, and the washer wouldn't spin the clothes at all. It would start to go, but then would stop & go back through the cycle. We called customer service & they told us that we were using too much detergent (we were following the instructions on the bottle). We were advised to run a "quick wash" setting twice to rinsce out the suds. She also advised us not to use the Kirkland HE we were using, but to switch to Tide HE or Purex.
We followed her instructions and the next load went fine. Then, it happened again. It doesn't appear that the machine is even washing the clothes. The only thing we could think of is perhaps the spray & wash we used to pretreat stains was causing a problem? But, I have a lot of friends with front loader machines & have never heard of one being this sensitive to detergent or stain remover. We are currently using 2 tablespoons of regular Tide HE detergent, per the instructions of the customer service.
I am ready to take back this washing machine. Does it sound like I have a faulty machine? Any recommendations?
It appears your main controller/timer board has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
Posted on Sep 12, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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