Question about Brother FAX-8360P Plain Paper Laser

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Brother FAX 8360P comm.error

Can't receive faxes, says comm.error, however is not telephone line problem

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Hi, my fax machine is saying off line error 077

Posted on Feb 01, 2009

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It could be line noise on the phone.., which allows phones to work ok, but causes problems with faxes. See this document from the brother website concerning comm.error:

http://welcome.solutions.brother.com/BSC/public/us/ca/en/faq/faq/000000/000100/000067/faq000167_000.html?reg=us&c=ca&lang=en&prod=fax2800_us&Cat=11

Would recommend having the phone company run a line check to make sure the phone line is clean of interference !

Posted on Jan 22, 2009

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This means that your Brother machine experienced a communications error when sending or receiving a FAX. This is generally caused by either interference on the line, phone line connection or another device on the line.
Try resending the documents and see if the message no longer appears.

If the message still appears, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc. Make sure the telephone line is connected directly from the jack (socket) on the Brother machine labeled "Line" to the telephone wall jack (socket).
Try resending again. If the transmission is successful, the problem was created by the connection of the Brother machine and the other devices on the line. Reconnect the other pieces of equipment one at a time to see which is causing the problem. If the error continues to appear on the report, try connecting the Brother machine to a different telephone line or have the line checked by the telephone company.

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