Question about Canon imageRUNNER C6800 Copier

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C6800 error code E000020-01a9

Have attempted to change out the yellow toner and error code persists. can not reset toner levels to indicate full level. When this error appears the next step is to power of then on the unit.

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I don't have the manual for this machine, but if Canon is consistent then you problem is a fuser unit (the device that melts the toner to the paper) that is not heating up for some reason.

Possible causes are:
Blown fuser lamp
Defective thermistor
Defective AC Driver Board

Posted on Apr 20, 2009

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getfile.asp?rid=1258 February 2, 2005 getfile.asp?rid=3215 Product : imageRUNNER C5800 / C6800 Title : E013 code and Waste Toner Full message Question :
The copier shows an E013-0001 and "Waste Toner Full" message. The Waste Toner Bottle has been emptied and SW1 is operating properly but the code and the message are still appearing on the display.

Answer :
The counter for the Waste Toner Bottle needs to be reset back to zero in Service Mode.
Enter Service Mode level 1 by pressing * 2 8 *, select Copier > Counters > MISC, then highlight WST-TNR, press Clear - the counter will zero out.
Power off the copier, turn the copier back on, the Waste Toner Full message on the display should clear out.
Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

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