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I think the problem is for this the disc may be damaged. Or dont use copies this freezez and ruines the system, there may be a microchip problem i sugest return it and ask for compesasatin
You may have to apply an update. There's a key used to decrypt the content on Blueray discs that changes from time to time in an attempt to thwart piracy. Updating involves visiting the manufacturer's(Samsung) website, downloading the update onto a USB stick, and starting the player with the USB stick inserted.
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