Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Can send fax but not recieve

I can send a fax, but when someone tries to send one to me they just get a busy signal. Phone connected to the same line works fine.

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Hi Mark
Please check the following link to resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00297388

Thank U

Posted on Jan 22, 2009

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I CAN SEND FAXES BUT NOT RECIEVE


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

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Check the fax line with a regular phone and dial a fax number to listen for fax tones.

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Hello. Please make sure your telephone line is plugged into the correct outlet.

Most fax machines typically allow you to plug the line (the cord that goes from the fax machine to the wall jack) and and a telephone (the telephone connects to the fax machine).

In order to fax correctly, you must plug the line into the jack with a block (looks like a 'T') marked on it. Do not plug the line into the jack marked with a phone hand set marked on it.

http://gdlp01.c-wss.com/gds/0900002546/PIXMA_MP780_750_Easy_Setup_Instructions_EN.pdf

This shoulds in detail how to connect the line properly. For this printer the line cord must be plugged into the jack labelled "L"

http://gdlp01.c-wss.com/gds/0900002542/PIXMA_MP750_780_Quick_Start_Guide_EN.pdf
This will show you how to actually send the fax. On your PDF View select page 42.

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Make sure your phone cord is connected to the LINE port of the fax machine.

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As I understand it, this is as it should be. You have two different numbers sharing the same physical line and only one can be active at any one time, so if you are using the phone and someone tries to fax, the fax line will be engaged and similarly, if you are sending a fax and someone tries to ring on your phone line, it will be engaged.

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Did you plug a phone into the phone jack and see if there is a dial tone?
Thats the first place to start.
After that let me know, and I will give you more ideas.
Sounds like a phone line issue

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