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If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports. Steps to Resolve the Printer Offline Issue: Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues. Steps To Run the HP Scan Doctor
•Open the HP Scan Doctor tool by double tapping the symbol.
•Start- - >Select your printer- - > Fix Printing
•Then the list of issues displayed on the screen as result.
•If the tool shows the white checkmarks at that point there is no issue.
•If the tool shows the white wrench then the issues are found and repaired
•If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
•If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues. Step 2:
Set Your Printer as Default Printer
•Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline
•If you can capable print implies your printer is online.
•Officejet 4650 keeps going offline then proceeds with following step Step 3: Check Whether You Connect With Correct Port
•Go to printer- - > Printer Properties - >Port
•For USB association utilize USB or DOT4
•For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
•Update the printer firmware which may resolve your issues
•Manually connect the wired or wireless connection Step 6:
•For network connection just you have to add the second printer to your Windows.
•Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
•Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987
As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).
However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.
To check the communication perform the below steps:
IF the printer is connected via USB cable, then perform below steps:
isolate the issue I suggest you to try scanning from the Windows Image
acquisition(WIA) wizard on the computer.
Follow the below steps to
Scan using WIA 1.Verify that the all-in-one product power is turned on and
the printer cable is properly connected.
2.Click Start then Click All
Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to
If you are able to scan fine using the above steps, please write back to me along with the exact error message.
Connect the printer directly to the wall outlet and
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.
1. Unplug the power cable from printer when the printer is powered on.
2. Press and hold # and 6 while plugging in the power cord
You can try the following reset - it will most of the settings back to the default options. Unplug power cord to the machine. Press and hold down Menu. Plug power cord back in. Let go if menu when fax/scan/copy flash. You may see either "maintenance" or "machine error xx" on the screen. Type stop/exit, 9, 1. The machine should show "param init" or similar to show that the reset is being done. It will then go back to or machine error. Type stop/exit, 9, 9. This should take the machine out of maintenance mode and back to normal. If the error is still present the machine will require an engineer to resolve the issue.