Question about Brother MFC-5840CN All-In-One InkJet Printer

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The information screen says "Unable to Scan"

We have tried turning of the printer and re booting it but we get the same message. It is stopping us from faxing or scanining documents.

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  • 143 Answers

The machine has a mechanical problem.
OR
A foreign obstacle, such as a clip or ripped paper, is in the
machine.

Posted on Jan 21, 2009

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Unable to scan, copy or fax message on HP C6180


Please follow the steps and then let me know the results:Click Here

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Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

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1 Answer

HP C6180 ''Unable to scan, copy or send a fax''


Hi,


Check the following steps:


Connect the printer directly to the wall outlet and


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.



1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord



Try to check the result.


Regards,

Sagarjd

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do you have your smtp server set up and an email address in your printer

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maybe you could try to reinstall the driver?

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4 Answers

Brother MFC-5840CN unable to scan


From Brother Customer Service email:

You can try the following reset - it will most of the settings back to the default options.

Unplug power cord to the machine.
Press and hold down Menu.
Plug power cord back in.
Let go if menu when fax/scan/copy flash.

You may see either "maintenance" or "machine error xx" on the screen.

Type stop/exit, 9, 1.
The machine should show "param init" or similar to show that the reset is being done.

It will then go back to or machine error.

Type stop/exit, 9, 9.

This should take the machine out of maintenance mode and back to normal.

If the error is still present the machine will require an engineer to resolve the issue.

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When I turn on the printer "Download Mode" appears on the lcd screen.


The machine might be trying to download the latest firmware wait a few minutes it may go if not it is it the user manual under on screen messages.

Thanks J

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