Question about Dell Dimension 4700 PC Desktop

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Hello , i hope you can tie this in w/ page 1. im going to post the problem and hopefully you can attach it to my first email. i have been told that when you delete any type of media player or burning software or both can cos this to happen. microsoft wrote a program just for this reason. i tried it 3 times and it did not work. i deleted realplayer when i was refunded. i did a trial w/ corel products and win dvd copy6 ( i believe, but i didnt like them. i heard real player made some changes to their latest version so i did a trial of 14 days. same story and same ole dance. i PERSONALLY RECOMMEND NOT TO USE REAL PLAYER.PLUS OR
GOLD ITS CALLED ALSO. i burned about 20 - 70 minute dvds that i had downloaded and they were fine. I USED TDK DVD+RW DISCS.
there first solution was that rw discs might not burn.AND I SHOULD NOT USE THEM. only dvd+r or dvd-r. i still have the 20 that i burned so
they are coming up with some real strange responses. buti do know for a fact that they cant fix it. the error appears while burning and tells you there is no solution. i sure hope you can help. thank you very much
for your time. don................

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  • 2 more comments 
  • dbarajas Feb 23, 2009

    OKAY SIR , HERE IT IS,,,,,,, HL-DT-ST DVD-ROM GDR8163B

    DVD/CD-R .....

    I HOPE THIS HELPS AND IM SURE YOU HEAR IT ALL THE TIME , BUT IF IT WORKS I WILL BE SO GRATEFUL. REALPLAYER KEEPS SENDING ME WHAT TO DO. SAME THING EVERYTIME..UNINSTALL IT AND REINSTALL IT. SINCE

    SEPT. 2008. HAVE A GREAT DAY. DON BARAJAS.............

  • dbarajas Feb 24, 2009

    TO: JELL587, i will look into what info you have provided for me.

    if it works can i come back into here and rate you as a fixya ???

    thank you very much, don barajas

    at this time i put in it is helpful and thought that was the

    appropriate rating. but as i said if it works i want you to rceive a higher rating.

  • dbarajas Feb 24, 2009

    to clokker , we download movies and music videos and my other

    half burns soaps when she has a double shift. this is an example

    from me trying to burn videos on realplayer. notes media does not have a dvd burning program, only cd music. okay: i download at

    least 72-75 mins to my hard drive. they go into realplayer library , i

    put a blank dvd+rw in the drive and burn the videos to the disc and play them on our home dvd player. "realplayerplus" or " gold " as its called at times will burn the following formats: real , realone ,

    windows media, mp4 mp3 , div-x , quicktime , and the best is flashvideo.it also plays windows ME which i dont use at all.. it can

    asically burn any dvd or format except anything to do with PAL.

    i hope this is useful. thank you, don barajasa

  • markus
    markus May 11, 2010

    What do you wanna burn with the realplayer or media player?

    Dvd (movie) or music?

    Which file format avi mp3 divx ...?

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Hello.The best you can do is to buy a new dvd drive...i got almost the same problem with a old sony drive.
But to make video i use convertXtodvd from VSO.
For me is that the best solution....
It convertes all format to dvd (bluray,hddvd,divx...,you can add menu`s ,and subtitles...
Try it and you will love it.

Posted on Feb 24, 2009

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You may want to do a firmware upgrade on the rom drive, a lot of times this can take care of reading/writing problems. If you can identify the model of rom drive I can point you in the right direction for the updated firmware.

Posted on Feb 23, 2009

  • John Elliott
    John Elliott Feb 23, 2009

    As with all firmware upgrades you run them at your own risk. Firmware upgrades are generally recommended only if you are having reading and writing issues with media. Some firmware upgrades will block you from returning to previous versions so you should be prepared for this eventuality. Once again, use at your own risk...

    Here is the link to the firmware upgrade for your rom drive. Follow the directions in the read me file to install the flash.


  • John Elliott
    John Elliott Feb 24, 2009

    Hey Don, not a problem. Hope we all can work this out for you.

    Just a few added notes - as I was researching your drive type I noted a lot of posts regarding similar problems such as the ones you described in your first post, that model of LG seems to have some quirks to it. A firmware upgrade might just do the trick but in some cases a drive just has issues. I've owned one or two myself.

    Should it come down to it and you wish to grab a solid functional replacement drive click here to do a search on ebay for an inexpensive replacement dvd with even more options than your current one.

    [ Note: I don't sell dvd drives on ebay and none of the results from the link above are my auctions. This info is provided only to give you more options to solving your problem. ]

    Best of luck...


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