Question about Dell SideBay/Fixed Bay DVD+CDRW Combo Inspiron 8000/8100/82 SIDEBAY/FIXEDBAY_DEL DVD Drive

1 Answer

FIX MY D AND E DRIVES

Hello, thank you for being where you are !! dell dim 4700 win.xp pro sp3
drive d is my cd drive dvd/cd-r HL-DT-ST dvd-rom GDR8163B. my E
drive is dvd/cd-r philips dvd+-rw dvd8631..i purchased realplayer plus &
d/l 50 music videos using dvd+rw discs.they played on our home dvd player fine..they had some problems with the new plus version.it's all
over the net. evvery forum, friends , ect started having problems. it would be burning and then just stop & lockup my pc. it got to the point
where i recieved a refund. they dont have an answer. theMAIN THING IS THAT MY cd drive thinks it's a dvd drive but will play audio cd's & it also
will play in my e drive as well.my e drive, though titled correctly thinks it's a cd drive and i cannot play any dvds at all. im losing my mind. the
same forums are loaded w/ the same problem.before i open the d drive
its labeled dvd-drive (D:) cd drive. when i open the d drive and put the disc in it instantly changes to audio-cd (D:) cd drive. putting a dvd in the E drive it does nothing...i dont want you to think im taking advantage
of you.but i am like what it said to give as much info to you as i can. i hope this doesnt say im over the limit. so this is page 1 of 2 / don b.

Posted by on

  • dbarajas Jan 26, 2009

    hello , i am responding to your email message about my drives. ill be as detailed as i can. i would like to say when i recieved your email it said "click here " to respond to the experts question. when

    i tried to do so and moving the mouse over it , of course it changed color, but nothing happened.so finally i sent an email straight to what i would imagine is the companies email address. that was a few days ago. after 12am on 01/25/09 i recieved an email that said i cannot ask for a solution thru email. why that happened i do not know. why else would the form say click here to respond?? ido not know. it also asked me if i wanted a premium assistance which is $9.99. i paid pay pal $9.99 on 01/21/09 and they said fixya got the 9.99. im sorry , but this is what happened. you wanted me to be a bit more specific which i will try right now. i also thank you.i took screen shots on my drives in my computer, device mgr.,the hardware tab , ect. but cant send them because this is messed up already and not my doing. my top drive is drive.D.... hl-dt-st dvd-rom gdr8163b dvd/cd-r. i have the correct version as i do on my E drive philips dvd+-rw dvd 8631 dvd/cd-r. dell lists both drives as the correct versions.in device mgr under hardware it states both are working properly. when i tried to update each drive to be sure it says the hardware wizard cant find a better hardware for the software

    you have installed. in my computer it shows DVD Drive (D:) cd drive / DVD+-RW Drive (E:) cd drive.

    i can play an audio cd in both drives.when i open the D drive and put in a cd and close it , in my computer it then reads CD Drive (:D) cd-drive. when i take it out within 2-3 seconds it changes back

    to read that it's dvd drive as shown above. when i put a dvd in either the D or E drive nothing happens.

    nothing at all. i would like to say thank you and that i do appreciate your time and i hope i have given

    you the info you were seeking. i sure hope that this email makes it to you , but as i stated at the start there just a few things that i dont understand as far as getting you the info thru the form on my screen that i was told i could not do. for whatever reason i dont know. but this morning now at 12am

    or so it allowed me to do this. im really confused. although i had nothing to do w/ that i still apologize

    because i can kind of imagine you are a very busy person. thank you again and take care. d.barajas.

  • dbarajas Jan 27, 2009

    ATTN: CHETANGUPTA HELLO, MY NAME IS DON BARAJAS MY FIXYA# 40

    I AM ONLY SENDING THIS EMAIL TO YOU TO SEE IF YOU RECIEVED THE " MORE INFO ON MY DRIVES" THAT I SENT AROUND MIDNITE OR SO ON 01/26/09. IT IS POSTED , BUT I AM UNFAMILIAR WITH YOUR COMPANY. I JUSTED AND HOPED THAT YOU RECIEVED THE ADDITIONAL INFO I SENT. THANK YOU AGAIN , DON BARAJAS 01/26/09 1015PM PHOENIX, AZ

    IN THE U.S.A. TAKE CARE

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What is the exact problem with your D and E drive can u expand the issue please.

Posted on Jan 21, 2009

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