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I have a Dyson DC 32 animal. The turbine head vibrates and reduces in speed. I have cleaned the head and the drive belt is still in place but the vibration still persists.

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Posted on Jan 02, 2017

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SOURCE: Dyson Animal 17 - brush stopped turning

The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin, press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.

Posted on Jul 30, 2009

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SOURCE: how do I change belt on dyson dc 07 animal

You can't change the belt. There is a factory tool that is needed to do it.

Posted on Dec 02, 2009

  • 1 Answer

SOURCE: turbine head of my Dyson DC08 does not spin

This response is likely too late coming, however for others the problen appears to be the same as the fault with my turbine head which was that the turbine fan had become loose on its spindle. With no pressure on the brushes, friction would allow the fan to turn and drive the brushes via the belt. The faulty part is not available separately however I have repaired mine using araldite glue. Other things to check is for a worn belt. Cheers.

Posted on Apr 28, 2010

  • 53 Answers

SOURCE: my dyson dc17 amimal's main turbine head is not

Right next to the power switch is a switch that will turn on/off the beater brush. Push firmly on this button and see if that turns it back on. It will turn itself off if it has too much resistance on it from getting tangled in something like a long carpet fiber that wraps itself around the beater brush. Check and make sure it's not bound up by something and then press the on/off button for the beater brush.

Posted on May 31, 2010

  • 377 Answers

SOURCE: Dyson DC 25 Dyson Ball animal. The bottom brush

Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

Posted on Oct 08, 2010

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How to I fix the stuck power cord on the Dyson DC23 Turbine Head Animal?


Hi Saule, it's Jack at Dyson.

I'm sorry to hear your DC23 Turbine Head's cord seems to be stuck. If there's an issue with the cord reel mechanism, your machine may need a repair.

We'd be happy to help you arrange this, and will also be able to confirm if this is covered under your Dyson parts and labour warranty. Please note, we would advise against trying to repair the machine yourself in case damage is caused - if your vacuum is within our warranty period, this could also void any remaining cover.

When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to discuss your options with our experts.

We'll look forward to speaking with you.

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I would like to remove the clear cover over the brush bar on my Dyson DC-28 so that I can clean it. It's filthy and I cannot clean it with the brush bar in place. Is it possible to do this myself?


Hi there, it's Jack at Dyson.

DC28's cleaner head is a complex assembly which is not engineered to be dismantled. We'd advise against attempting this - any damage caused would not be covered under your Dyson warranty.

If you'd like some guidance on maintaining your DC28, please email askdysonUS@dyson.com and someone will be in touch as soon as possible.

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How do I get a new belt to repace a broken one in a DC23 turbine head


Hi there, it's Jack at Dyson.

The Turbine head's belt is not a part we would ask a customer to fit, and therefore it's not available as an individual component. It's part of the turbine drive mechanism, and we'd advise against attempting to dismantle this as it could result in damage to the Turbine head. If the Turbine head happened to fail within the Dyson warranty period we should normally be able to replace it, as long as it's been used and maintained according to the User guide. Out of warranty, a replacement Turbine head could be chargeable.

If you'd like some additional help or advice from our experts you're welcome to contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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1 Answer

Dyson dc 47 head won't turn on


Hi there, it's Jack at Dyson.

If the brush bar in your DC47's carbon fibre turbine head isn't rotating it's worth checking it's set correctly. You can turn off the brush bar manually to clean delicate rugs, and it's possible the brush control may have been accidentally activated:

6417c079-7048-4bbe-93ea-5b7c298c8655.jpg
It's also a good idea to check that the brush bar is free of any threads or hair, and that there are no obstructions in the cleaner head which could be jamming it:

This should resolve the issue, but if you'd like some further advice from our experts when you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US) or 1800 239 766 (AU).

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on the head there is a round filter type part if that is pushed in the the brushes won't turn. try pulling it out slightly.

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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger

If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

Best wishes,

Jack
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www.dyson.com

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The Dyson DC 17 has a rug / floor switch on the head of the vacuum. Please check to make sure the switch is in the Rug position. If the brush roller still does not turn then you have broken the belt and need the following part.
Dyson DC17 Geared Drive Belt, Genuine Dyson Part # 911710-01 - Free Shipping

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1 Answer

Dyson power head stops when on carpets, cleaned brush out, still happens.


Hi its Darran at Dyson.

As the Turbine head is air driven, you may need to wash the filter and check the rest of the machine for a blockage as a loss of suction will also reduce the performance of the Turbine head.

For the full blockage procedure and filter washing instructions, please visit the Support section of our website at www.dyson.com.

Kind regards
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