Question about Therma-Stor Santa Fe Compact Dehumidifier (4027020)

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My santa-fe compact #4027020 froze up. What can I do?

The dehumidifier is sitting on the floor in the crawlspace. The filter could not be changed due to the unit being frozen up.

Posted by Anonymous on

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Posted on Jan 02, 2017

  • 20 Answers

SOURCE: Where is the thermostat/defrost gauge

You will have to remove the plastic "cover" from the top of the unit to access the interior parts on the Advance model. Make sure you disconnect the power cord before beginning the disassembly. You can call the service group at 1-800-533-7533 to speak with a technician if you need help.

Posted on Jun 27, 2011

  • 20 Answers

SOURCE: Our new Santa-Fe Classic dehumidifier

The classic model drains thru the clear hose using gravity. The drip pan in that unit is about 1/2 way up in the cabinet. Make sure the drain hose exits the unit and runs flat or downhill. If the drain hose is coiled vertically or run up hill causing water to trap within the hose it can cause water to back up in the dehumidifier drip pan and overflow causing your problem. If your drain is higher than the base of the dehumidifier, you can raise the dehumidifier or you can purchase a condensate pump kit that will allow the drain water to be pumped up to 15 feet above the dehumidifier.

The drain hose may have become disconnected from the drip pan as well. To check, turn off the humidistat to stop the dehumidifier from running. Next disconnect the cord from the power supply. Remove the six screws holding the cabinet side (with the label) from the cabinet and remove the cabinet side. The drain hose connects to a nipple on the bottom of the drip pan.

Contact Therma-Stor service for further inquiries at 1-800-533-7533 - they are located in the USA and are very helpful.

Posted on Sep 07, 2011

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1 Answer

I just replaced the two filters in my Sante Fe Compact dehumidifier, and the coil and filters froze up in a week. The temperature is above 70 degrees. What could be the cause?


Air restriction in the connected ductwork.
Dirty coils reducing air flow thru dehumidifier.
Low refrigerant charge.

Phone the factory at 1-800-533-7533 for help troubleshooting.

Sep 10, 2014 | Santa Fe Compact Dehumidifier

Tip

How to your prevent your santa fe dehumidifier from freezing up


If you are running the unit set to max, that is a mistake. The folks at Sylvane advised me to set it at about 45%-50%. They have a lot of info on the Santa Fe Dehumidifier at their website.

on May 12, 2008 | Santa Fe (4025699) Dehumidifier

1 Answer

Santa fe advanced dehumidifier is very noisy. Can you help me to quiet it down please?


Call the factory at 1-800-533-7533 for help troubleshooting your noise.

Jun 09, 2014 | Santa Fe Dehumidifiers

1 Answer

"Check drain" light is on


If the float switch is indicating a full drain pan, the light will be on and the compressor and fan will not run. Make sure the dehumidifier is installed level and the condensate drain is open allowing the drain pan to empty. Next check that the float is free to move up and down and the switch operates a required. Call the manufacturer at 1-800-533-7533 for parts and instructions if there is a problem wirh the float switch.

Aug 06, 2011 | Therma-Stor Santa Fe Compact Dehumidifier...

1 Answer

My Santa Fe RX dehumidifier is leaking lots of water. I manually filled the pan and pump came on, but as soon as I moved it around a bit, lots of water came out.


Your pump hose may be damaged or the adapter that connects the small hose to the pump may be loose. The pump itself may be damaged as well. Unfortunately this means that the unit must be partially disassembled in order to access the pump and associated tubing. The pump is located on the bottom of the dehumidifier next to the fan.

You can call Therma-stor service at 1-800-533-7533 for specific advice on your dehumidifier.

Feb 26, 2011 | Santa Fe Rx (4023673 ) Dehumidifier

1 Answer

My Santa Fe compact dehumidifier in my crawlspace makes a noise (not a smooth humming sound but more of a harsh vibrating sound) when it is not dehumidifying. I can turn the knob to the dryest setting and...


The black cylinder is the compressor. It sounds like your unit is cycling the compressor for some reason. If the compressor starts, runs fine, and removes water when you set the humidity control to the driest setting the compressor is probably OK and the problem may be with the humidity control causing the dehumidifier to "short cycle" for some reason. You may need to change the humidity control or relocate the dehumidifier in your crawl space.
If the compressor attempts to start, and then sits quiet for 10 minutes, and then attempts to start again, you have a problem with the dehumidifier. There are a few things that can cause this problem:
Low refrigerant charge
Bad compressor capacitor
Bad compressor overload
Plugged capillary tube or broken expansion valve
are the common causes of this behavior. If you suspect one of these problems, call the factory service department at 1-800-533-7533 for help.

Good luck with your dehumidiifer.

Jan 11, 2011 | Santa Fe Advance Pre-Filter Dehumidifier

1 Answer

My Santa Fe RX runs for about 1/2 hr. The accumulator gets cold and than warm. Compressor & fan run. Humidity is set to max. No water is ever collected (I monitor the pump reservoir).I have removed the...


Are you keeping all of the metal covers in place while the machine is running? If you remove some of the metal covers, the fan may not move the air through the dehumidifier as intended.

If the compressor runs (with all of the metal covers in place) and the accumulator does not become cold, there are a few things that may be affecting your dehumidifier.

1. low refrigerant charge - you may have a refrigerant leak.
2. blocked capillary tube or broken expansion valve.
3. blocked air filter prevents enough air from moving through the dehumidifier.

Good Luck - DryDog

Aug 15, 2010 | Santa Fe Dehumidifiers

1 Answer

Empty drain pan light on unit level and plumbed to sump unit stll runs normal


Hi Kevin,
If your dehumidifier is a Compact that is over 6-12 months old the problem may be a defective drain pan safety light switch. On the early units this waterproof switch wasn't as waterproff as the vendor described. A new "MORE" waterproof switch is now being used in that unit. The new switch is a direct replacement for the old switch. Please call the Thermastor Warranty Dept and they will send you a new switch at N/C. Their # is 800-533-7533 ext 8451 or contact Dwaine @ ext 8450.

Jan 13, 2010 | Therma-Stor Santa Fe Dehumidifier

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