Question about Therma-Stor Santa Fe Compact Dehumidifier (4027020)
The dehumidifier is sitting on the floor in the crawlspace. The filter could not be changed due to the unit being frozen up.
Posted by Anonymous on
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Posted on Jan 02, 2017
You will have to remove the plastic "cover" from the top of the unit to access the interior parts on the Advance model. Make sure you disconnect the power cord before beginning the disassembly. You can call the service group at 1-800-533-7533 to speak with a technician if you need help.
Posted on Jun 27, 2011
The classic model drains thru the clear hose using gravity. The drip pan in that unit is about 1/2 way up in the cabinet. Make sure the drain hose exits the unit and runs flat or downhill. If the drain hose is coiled vertically or run up hill causing water to trap within the hose it can cause water to back up in the dehumidifier drip pan and overflow causing your problem. If your drain is higher than the base of the dehumidifier, you can raise the dehumidifier or you can purchase a condensate pump kit that will allow the drain water to be pumped up to 15 feet above the dehumidifier.
The drain hose may have become disconnected from the drip pan as well. To check, turn off the humidistat to stop the dehumidifier from running. Next disconnect the cord from the power supply. Remove the six screws holding the cabinet side (with the label) from the cabinet and remove the cabinet side. The drain hose connects to a nipple on the bottom of the drip pan.
Contact Therma-Stor service for further inquiries at 1-800-533-7533 - they are located in the USA and are very helpful.
Posted on Sep 07, 2011
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