Question about Toshiba Office Equipment & Supplies
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Posted on Jan 02, 2017
There could be a few issues causing this problem.
1. Your document size on the actual document you are attempting to print believes it is letter (which is the default).
To change this setting, you must tell the computer you wish to print on legal paper.
To do this in MS. OUTLOOK:
Put the curser at the top of the page
then...under 'File-Print-Preferences-Layout-Advanced-Paper size-change to legal (from Letter'
-slightly tedious...but follow along and this should help
2. The printer needs to be adjusted to hold the legal paper.
Open up the legal tray to adjust the paper holder to hold the paper snuggly...it slides roughly.
Hope this helps..if you need more assistance please ask...also please rate my solution.
PLEASE note that anything other than a FIX-YA is actually a negative rank...and will lower my success...I didn't make the system...but that is the way it is in FIX-YA.
Posted on Nov 10, 2008
SOURCE: We had problems to print
When you say printing? Do you mean from the computer or are you making copies. If you are printing from the computer you need to change the paper size that you are printing to under the printers properties or the out put tray. If you are making copies just hit the reset button or just manually select another paper tray on the display pannel. Or if you have change a paper tray to leagal size change it back to LTR and make sure the paper is installed the correct direction.
Posted on Nov 28, 2008
SOURCE: won't recognize legal size paper
I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.
I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:
*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.
It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.
**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)
I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.
Posted on Jan 07, 2009
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