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Hello You have to contact the Magellan Technical support to upgrade this device. Even for a battery replacement too, you can't do it by yourself. It can also be done at the Authorised Service Center for Magellan at your town, as its user manual says. OK.
if you havent tried the reset, try that first...turn the 5310 on, then locate the reset (little tiny hole on the side) and use a paper clip to depress the reset button...youll know it reset if the unit reboots..if not, let me know and ill help you further.
You can go to Magellan's website but I can assure you there are no map updates for free. Try resetting the unit. Turn it on and find the tiny hole marked reset - -then push and hold a paperclip in the hole until it resets. Try this 3 times if you want to clear it out and start with the maps it came with.
Unfortunately the authorization code comes from Magellan so there is no way for us as end users to bypass it. I would call back to Magellan and ask to speak to a supervisor or manager. Someone there has to be able to provide the authorization codes, tell them you have a very popular blog and plan to let everyone know just how horrible Magellan's customer service is unless they help you. It is ridiculous that they would be holding you hostage essentially like this. I wish I could provide you with the authorization codes but unfortunately it is tied to the unique identifier from your magellan unit, and the serial number of the map software, both things that Magellan can easily check, and then provide you with the code.
I would keep calling until someone gives it to you, that is simply not acceptable.
So sorry to be the bearer of bad news, but noone on here will be able to give you those codes, it is a manufacturer dependent thing.
Good luck, sometimes it just takes a little persistence, and like I said, make sure you are talking with at least a level one supervisor.