Question about Brother HL-2170W Laser Printer

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Hl-2170w brother is offline - Brother HL-2170W Laser Printer

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  • Anonymous Feb 09, 2009

    I was printing yesterday from my mac and my pc, both connected via a wireless router, and the router, connected wireless to the printer. I was bragging to a friend how great the printer is. Today it says it's "Offline". Great. What the hell made it go offline and why do I have to go through the hell of reinstalling the thing on Vista and Mac OSX? Based on all the posts, this looks like this happens frequently. Where is Brother's tech support when you need them, certainly not "By Your Side".

  • Anonymous Mar 30, 2009

    Zcmst - this might be good if you haven't already installed an MFC420CN printer and it's been working.  I'm using Vista on an HP Pavilion laptop and it works find for awhile, then goes Offline.  I can't seem to get it to go online again and this weekend had to uninstall and reload the drivers from scratch again to get it to work.

    Then this morning, I printed my tax forms and a process manual without a hitch.  Then when attempting to print a one page calendar, it said it was offline.  When looking at the ports, it didn't show up.  When I picked an open port, it showed up, but I can't get it to go online.

    Very frustrating.




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I just realized what my problem was with this same situation..."Off line". Do the following:

1. Reset the printer to factory default settings: turn off, turn on holding down blue button; after all LEDs light-up release button; All LEDs with go out then flash once.
2. Hook up the printer to an open port on your wireless HUB.
3. Install Brother software (note: go to programs/brother HL-2170 and select remove software prior to reinstalling)
4. Here is the catch: MAKE sure to select the correct encryption code. I was selecting TKIP instead of AES and two things happened...1) the computer did not pick up the printer on the network scan, and 2) the printer will remain off-line.

Once i selected AES, the computer found the printer on the network and viola' no more problems.

I then added my wireless laptop: installed drivers only, the programs scanned and found the printer on the wireless network and that was it. Now both computers are wireless!


Posted on Jan 25, 2009


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Posted on Jan 02, 2017

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SOURCE: Brother HL-2170W Laser Printer is 'offline" wont turn back online

On Windows XP the solution is as follows. Do the install per directions using the network cable method. Install BRAdmin light off the setup disk. ( password=access)Then, get into Printers And Faxes via the the Start->Settings method and DELETE the printer then (you will need the IP address of the printer, it will be something like For Windows® 2000/XP and Windows Server® 2003 8
In Printers.& FAXES
Click Add a printer to start the Add Printer Wizard.
For Windows® 2000: Double click the Add Printer icon to start the Add Printer Wizard.
c Click Next when you see the Welcome to the Add Printer Wizard screen.
d Select Local printer and deselect the Automatically detect and install my Plug and Play printer
option, then click Next.
e You must now select the correct Network printing port. Select Create a new port and select
Standard TCP/IP Port from the pull-down window, then click Next.
f The Add Standard TCP/IP Printer Port Wizard will now appear. Click Next.
g Enter the IP address, or the node name you wish to configure. The Wizard will automatically enter the
Port name information for you, then click Next.
h Windows® 2000/XP and Windows Server® 2003 will now contact the printer that you specified. If you did
not specify the correct IP address or name then an error dialog will appear.
i Click Finish to complete the Wizard.

Posted on Jan 21, 2009

  • 5 Answers

SOURCE: Brother HL-2170W Laser Printer is 'offline" wpm

Is this the initial install? If so do this.. I finally figured this out. Do the "cable" install. After it discovers the printer etc you will get to a screen during the driver part of the install that will ask you how to find the printer. The "recommended" list method is a deadend!  Instead, check the IP address option and input that.. You can get the IP address of the printer from the test page which should have already printed.(Its probably  I run   XP and it solved the problem. I suspect its also the answer for Macs and Vista as well.
I have also had success by doing the "cable" install, then when its done, deleting the printer in Printers and Faxes, then doing a manual install (you still need the IP address).  I am using two computers to go to this printer and it flies. Great speed.

Posted on Jan 22, 2009

  • 2049 Answers

SOURCE: Brother HL-4040CN successfully installed but shows offline

I assume it's turned on and connected to the router.
Sometimes with DHCP, the IP address on the printer will change. I end up going into the router table to see what IP addresses are assigned where. Invariably I'll find my network printer has changed. Find the printer and write it down.

In Windows, Go into Printers> choose the Brother and right click to check Properties. Look for Ports and change the IP address as needed. It will come back online.

Posted on Sep 17, 2009

  • 59 Answers

SOURCE: How to clean brother HL-2170W drum (DR-360)

reve the toner and drum from the machine, seperate the and put the toner aside. slide the tab back and forth about 20 times then blow in the slot. if you need to you can wipe the roller with a clean dry cloth.

Posted on Mar 26, 2010

  • 405 Answers

SOURCE: Got a paper jammed in my brother hl-2170w

Open the front cover of Printer, remove the drum and toner with force and put aside. Remove the jammed paper slowly so it doesnt rip. If you cannot find the jammed paper check in the back cover and paper tray.

Posted on Apr 03, 2010

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Mar 16, 2010 | Brother HL-2170W Laser Printer

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Lost cd-rom for brother HL-2170W. I need to connect a new laptop to the printer on my wireless network and can't figure out how to do it! It's running Windows XP Pro.

Download the updated firmware, drivers and software for you printer from here (select 'ALL' as Type, and then select your OS and language, to see all downloads available in one page):
Brother HL-2170W downloads Homepage

Also download the manual and guides for your printer:
Brother HL-2170W manuals

And make sure you also look through the FAQs and Troubleshooting under 'Initial Setup' and 'Software' sections:
Bother HL-2170W FAQs & troubleshooting

Sep 02, 2009 | Brother HL-2170W Laser Printer

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Printer shows offline after installing correctly

make sure that the printer is turned on.
if you have the printer settings, you can check the configurations.
but if you have windows xp installed on your system, you can check the control panel, printers and faxes, then right click on the printer, you must set it as a default printer, and uncheck the use printer offline.

Hope this will help you solve your problem .
: )

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I can't print anything

Do the install with the network cable, DELETE the printer but not the contol files, do a manual install. The Brother software is screwy. Read the tech manual.

Jan 14, 2009 | Brother HL-2170W Laser Printer

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My brother laser printer 2170w is saying it's offline and I have no idea how to get it back online

just right click your printer icon in printer will pop out some that options it will also pop out the offline option just click that offline option it will turn in to online option.if u find it hard just uninstall the printer drivers and reinstall it again from the printer driver installation will work properly.

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