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Are you sure that there is no lines when you make copies?Because the scaner is used when you send faxes and when you copie, if sensor is bad or dirty lines would be wissible. Clean it very well, with strong detergent, but in small amounts.Scratch the stains from corctour or similar...
Open the top of the fax where your documents go in. There will be a thin **** of glass where the document is read. On the end that reads "dirty" is a smudge or some white-out that needs to be cleaned. You may have to clean it with some cloth wrapped on a flat tool. Do not scrap or scratch anything, just clean enough to get the dirt off. Then make a test copy.
Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).
To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.
Make a copy with your fax machine. If your scanner is bad you should have a similar problem making copies. The same scanner is used to make a copy as is used to scan and send a fax. If the copy comes out bad your scanner is either dirty or bad. If you can see your copy but it just has a few lines running vertically up and down the page then you need to clean the scanner glass. This is a small strip of glass in the port where you feed it your originals.
Up or down doesn't matter much, as the recipient can always turn the printout around :) But generally putting the documents upside down will make the fax scan the top of the page first. As far as front/back is concerned, it depends on the construction - if you look at the document feeder you will see a symbol of a sheet with a corner bent, showing the back side. If there are stripes (symbolizing text) on that corner, you must put the document(s) face down; if the stripes are on the rest of "sheet" - put them face up. In your case most probably it will be face down. You can always check that, and the quality of document scanning (whether the document is not too light for example) by using the "Copy" function of your fax.
Hi Sherrey, I think I can help! If you open the ADF cover where you insert your pages to make a copy. You will see a scanner glass about 1/2 inch wide and runs across the width of the printer. You can take a soft towel and some glass cleaner and clean the glass. There will probably be some white build up that looks like white out on the glass just make sure you clean it very well. I hope this helps!!!!