Question about HP Compaq 610 T5870 156 WH248UTABA (WH248UTABA) PC Desktop

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I have a problem with my notebook: HP compaq 610. When i try to turn it on without the charger (using the battery) the screen goes black after the PC loads the operating system. I can see the the des

In safe mode the notebook works perfectly even with battery. Windows 7 home premium is installed on the notebook. My previous operating system is Vista Home basic. The problem was realyzed in the Vista, so i tryed to reinstall the pc to a Windows 7 home premium but didn't help. Sometimes when i try to turn the notebook on without the charger it suddenly turns off.

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  • HP Master
  • 27,725 Answers

Take the battery out, plug in the charger and see if the laptop works. If it works, the battery may be the problem. Check the AC Adapter
Check to make sure the adapter is plugged securely into the wall outlet, connected firmly to the adapter box and to the back of your laptop. Most AC adapters have a little light in them on that rectangular box in the middle of the cord that lights up when it's getting electricity. If that light isn't on, try a different outlet. Check your fuse or circuit breaker box and plug a different device into that outlet to make sure there is power to it. If it still does not light up, your adapter could need replacing. Also check the adapter box for signs of warmth, as it will generate heat when it's plugged in. No heat means no power.

Remove the Battery Sometimes it's as simple as a seated battery. Remove the battery entirely and clean out any dust, lint or hair that may be clogging the connectors and preventing a proper connection. Reseat the battery securely and make sure the little locking pins that hold your battery in place are securely fastened and there is no movement. WARNING: Before you start troubleshooting remember that you are dealing with electricity that can KILL. http://www.kitchentablecomputers.com/static.php - rules
Only work inside the computer case when the power has been switched off and disconnected. Never open the power source. Some of the below steps recommend removing physical parts within the computer. While in the computer it is highly recommend that you be aware of ESD and its potential hazards Check all power and data leads from motherboard to hard drive and all of your cd/dvd drives make sure connections are secure dust free and not faulty computers need all power and data to travel through every working device and to finish its cycle so any faulty lead will end in computer error or shutdown / fail to boot or to reboot on a cycle make sure your computers RAM modules are securely seated with no dust in the sockets also the Cmos battery has charge and seated with no dust in the sockets. some Motherboards Cmos batteries are soldered in.

Hope this helps.

Posted on Jan 09, 2013

Testimonial: "thanks"

  • 18 more comments 
  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 10, 2013

    Thanks for your ansver, i tryed it all but poorly it didn't help. I posted a video how the machine acts when turned on with and without charger. please watch it :). Also. it works with battery when turned on in safe mode.


  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 10, 2013

    I tryed to start it without a charger, and sometimes while turning on, the pc force-shutdowns and gives out the same noise as when i push the shut down button for a long time to force shut down the pc. i feel hopeless

  • Brian Sullivan
    Brian Sullivan Jan 10, 2013

    Have you done a virus and malware scan ? if it works ok in safe mode something might be interferring possibly malware or a virus if you select safe mode with networking you can downloadhttp://corbitek-antimalware.soft32.com/free-download and run it if you dont have any malware protection

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 10, 2013

    soon i try it :) thanks. by the way, shouldn't the maleware be removed after the reinstall if there was one? i also erased the hdd. before installing the windows 7 operating system

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 10, 2013

    still worths a try :) thanks

  • Brian Sullivan
    Brian Sullivan Jan 10, 2013

    yes after a reinstall all virus or malware will be wiped if it does not work you could try the system restore

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 10, 2013

    No spyware or virus found. scanned with the software you gave and with AVG 2012. I also measured the battery voltage. It's 11V. The battery works at 10.80 voltage. It's fine. I am totally hopeless. what now dude? :)

  • Brian Sullivan
    Brian Sullivan Jan 10, 2013

    Identifying bad capacitorshttp://www.youtube.com/watch?v=ngA4k32jL... How to check a capacitor http://www.youtube.com/watch?v=U4tnHA0ph... Replacing a leaking capacitor http://www.youtube.com/watch?v=s0Pn2tEjY... although if it works in safe mode check ram modules even remove clean gold or copper tabs with methylated spirits allow to dry then reseat have a look in the event viewer to see what errors or events might be occuring Click start control panel administrative tools computer management then select event viewer this may vary depending on what operating system you have extend the events there you will see errors in red you will no what exactly what the error was and at what time it occured Right click on the error message select properties you will see all details about the error or click start type in event viewer press ENTER and see what is occuring

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 10, 2013

    I checked the event viewer, and there were some errors. screenshot:http://img705.imageshack.us/img705/7922/...

  • Brian Sullivan
    Brian Sullivan Jan 10, 2013

    Runtime Errors Some applications may be causing a conflict. Many times runtime errors are a result of incompatibility between two or more programs.Press the "Ctrl," "Alt" and "Delete" keys simultaneously to open Windows Task Manager. From the "Applications" tab, close each open application until the runtime error is resolved.Check for patches, bug fixes or upgrades by visiting the manufacturer's website.Search for your product and determine whether there are downloads to fix the problem your PC is experiencing. When none of the above fixes help, reinstall the troubling program. In severe cases, you may need to reinstall your operating system. Make sure that you back up the other programs and files you want to preserve, which may be erased during the re-installation.

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 12, 2013

    I just realyzed that this can not be software-related. When the pc is turning on, and didn't load the windows yet, randomly shuts down. The battery's voltage is normal, but there may be a problem in the battery. Poorly i don't know anyone who has the same battery type. The pc starts in safe mode, but the random shutdown remains. I am almost sure the battery is the problem. I sprayed the contacts of the battery and notebook with contact liquid, and cleaned the fan, but didn't help.

  • Brian Sullivan
    Brian Sullivan Jan 12, 2013

    have tried removing ram modules clean copper or gold tabs with alcohol Methylated Spirits allow to dry then reseat

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 12, 2013

    nope i didn't doing it soon

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 12, 2013

    did it. The problem still persists

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 12, 2013

    if we manage to fix it, i send you a medal :D

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 12, 2013

    The PC is cleaned of dust, contacts cleaned with contact liquid, battery voltage is okay, (10,8V is written, 11V is meansured).

  • Brian Sullivan
    Brian Sullivan Jan 12, 2013

    Do you have any all in one tune up programs installed on your computer ? your computer might need a good tune up and install some important updates your registry might need a good clean up you can obtain freeware programs from the internethttp://support.microsoft.com/kb/982670 updates for net framework . Click start control panel administrative tools computer management ,disk management right click on your drive select properties click tools click check now click start two boxes automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now, start should schedule this task when restart have no input while the chkdsk utility is in progress any input may further damage your computers Operating System and Hard Drive http://download.cnet.com/jetclean/3000-1... JetClean tidies your registry, gets rid of junk files, deletes broken shortcuts, and attempts to give your computer that like-new feel again. something has become unstable could be loose connection bad or faulty driver. http://download.cnet.com/slimdrivers-fre... Windows XP/Vista/7/8 it might take some time being a freeware driver solution Note: it will find all of your outdated drivers This will automatically search for and find the correct driver you will have to update every driver individually once you update you might be asked whether you want to restart or make a system restore point. Click no to both of these then continue updating each driver free then restart once all of the drivers have been updated.

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 13, 2013

    Upgraded .net framework, cleaned the registry, i have the latest drivers, and cleaned the pc, but there was not much to clean since it formated a day ago. The problem still persists.

  • Ladislav Ondrejkovic
    Ladislav Ondrejkovic Jan 13, 2013

    I could manage to try the notebook with a new battery. The battery was the problem. Something is wrong inside the battery. Thanks for your support. If i want it to work with a battery i will have to buy a new one.

  • Brian Sullivan
    Brian Sullivan Jan 13, 2013

    well done hope it goes well now

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  • Contributor
  • 58 Answers

Computer black screen of death is usually related to hardware or driver. It is typically caused by software errors in device drivers: in Windows systems by poorly written device drive , It also be caused by physical hardware faults, such as faulty RAM memory or power supplies, overheating of components, or hardware which is run beyond its specification limits . On the other hand, registry damage,corrupted program and viruses are the major causes of computer black screen,too. According to the issue you've got, the following tips may be available to you.1.An efficiency troubleshooting step on hardware is to start your computer with the minimum hardware necessary to run the operating system. If your computer starts successfully it proves that one of the removed hardware devices was the cause of the STOP message. Otherwise move to the next solution.
2.Boot your computer in Safe Mode by pressing F8 at startup. Then go to My Computer and right-click on Disk C to select Properties from the dropdown menu. From the Tools tab, perform an error check and disk cleaning. 3.If the about two solutions doesn't work, the last one I can suggest to you is to create a bootable disk. It is the most quick and effective way for you to solve the problem. You just need to download a software can be used to burn your CD/usb into a bootable one and then boot your computer from it. Run the software to fix the issue after that. There are few free software for you to use, so if you want to take this solution money is indispensable. Windows Boot Genius owns a better cost/performance among such kinds of software I've used. It may be a good choice for you if you have money to pay.
By the way,reinstall your operating system can also help you out if nothing important stores in it.
source:http://www.reset-password.net/black-screen-of-death-and-blue-screen-of-death.html

Posted on Jan 18, 2013

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there is problem with windows OS

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bbl242003
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SOURCE: Received 512 - chassis fan error on HP Compaq

By enforcing the option to return BACK TO THE LAST KNOWN GOOD CONFIGURATION you have nothing to lose. Respond if you have already selected that option with no success?
Bruce

Posted on Jan 12, 2011

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Hello, I've had my HP Compaq 610 T5870 156 WH248UTABA for some time now, and the screen has suddenly gone white. I can still hear music from the computer and the windows 7 desktop still operates. I...


Hi,

Restart the notebook and check. If the issue still persist, disconnect the power cord, take out the battery, press the power button for 30 seconds to drain out static electricity.

Connect the battery back and turn the notebook on and check, if the issue is still there your notebook needs a repair. The screen has gone bad, the graphics chipset is good as you are getting a display on your TV.

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