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I had purchased a Philips Sonicare Airfloss 100 series and it stopped working. What can I do to fix my problem?

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My sonicare shuts off prior to the two minutes of brushing even though it's fully charged. It's only a year old.

If it stops working, the battery has failed. They are replaceable, but you need to know how to desolder and solder.
Philips Sonicare FlexCare Battery Replacement

Apr 22, 2018 | Sonicare Health & Beauty

1 Answer

My philips Sonicare airfloss won't shoot fluid when I press the button.

If the spray of your Philips Sonicare AirFloss becomes less powerful or stops spraying all together, you can often fix is yourself. Just follow these steps.
Clean the vent There is a small vent in the reservoir door opening to let air in as water is drawn out of the reservoir for every burst. If the vent is blocked it will reduce and eventually stop the water flow. If this vent is blocked, you must clean it using the following steps:
  1. Use a piece of paper towel or a cotton swab.
  2. Moisten (not soak) the paper towel or cotton swab in water.
  3. Clean the vent by wiping along the inside edge of the reservoir opening especially at the top of the opening closest to the nozzle end of the device.
  4. Also wipe along the outside of the inside edge of the reservoir door along the top of the door closest to the nozzle end of the device.
  5. Rinse very well with cold tap water and ensure no debris is left, from the paper towel or cotton swab, in the reservoir or along the edge of the opening or the inside of the door.
  6. Be careful not to allow debris into the reservoir fill opening.

Dec 27, 2017 | Philips Health & Beauty

1 Answer

I purchased this product from Boots a year ago and it is no longer working. As it has a 2 year warranty according to the box, can I get it repaired with you under warranty when I cannot find the receipt?...

It's up
to BOOTS , but they might do it in good faith . Ask them !
If you paid for item on Credit or Debit card , see if you can obtain payment information from them. date you bought it . Best I can advise

Mar 14, 2015 | Sonicare Philips AirFloss

1 Answer

How do I register my sonicare toothbrush

Go to the Philips website to register your product. The site link is below.
Register your Product Philips Sonicare

Jan 10, 2015 | Sonicare Health & Beauty

1 Answer

Philips sonicare essence 5500 doesn't stop blinking

Turn it on and put it on the charger while still on. This should turn off toothbrush. And it stopped the blinking!

Dec 11, 2011 | Sonicare Philips Essence 5500 Toothbrush

1 Answer

I have purchased a Sonicare Airfloss 100series. I have tried toremove the nozzle per what I believe is the instructions but pulling straight up meets a substantial lamount of resistance and I am concerned...

Yes, it is a little stiff but it will pull right out. When you click the tip back in, it can face in or out. The best position is facing out, away from the button.

Sep 16, 2011 | Philips Health & Beauty

1 Answer

Need to Register my Sonicare but do not see a place to do this or what to do Model HX6932/10

Hi ekw118,

I work for Philips, and I came across your post while visiting Fixya. I wanted to share with you the link for registering your Philips Sonicare:

You can also shop online, search for product information, and find support by visiting

I hope this helps.


Feb 04, 2011 | Philips Health & Beauty

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