Question about HP DVD 740VI 16X16 Dual Layer LightScribe DVDRW Blk RTL (HPDVD704VI) Burner

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DVD Drive opens automatically when I start up the pc and won't recognize disc

My daughter played with my HP DVD 740VI 16X16 Dual Layer LightScribe DVDRW Blk RTL (HPDVD704VI) Burner. She pressed the eject button so many times. Then when I start my computer, the drive opens by itself then I'll push it to close then it will open again and won't close. I can't play any discs on it and even my CD drive was affected. It's not opening and it doesn't have power light. I called HP support and she just asked me to check the data and power cable and it's all ok, then run regedit but it didn't solve the problem.

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  • 13 Answers

I had the same problem and it was the sata cable, I would check this and change it for one you know is good. hope it solves your problem.

Posted on Jan 10, 2013

  • phillip Jan 15, 2013

    You can try downloading from Lightscribe the correct 32 or 64 bit, may solve the problem

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Posted on Jan 02, 2017

  • 75 Answers

SOURCE: HP Lightscribe DVD 1040 dvd writer

try a firmware update

Posted on Jan 12, 2008

  • 729 Answers

SOURCE: HP DVD 740e wont burn Dual Layers anymore!

Try re-installing the software associated with the burner, so it installs the necessary drivers and files needed for the burner to work according to your needs.

Also check the connections and cables... sometimes moving it around causes the cables to loose some contacts.

Hope this helps...

Posted on Feb 26, 2008

  • 1 Answer

SOURCE: My HP Lightscribe 1040p does not recognize

solve the problem for because i want to copy cd.it has not be workink since 3 days.

Posted on Aug 21, 2009

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I have a toshiba satellite.. vista... my friend sent me some picture discs he made and I cant get them to play. These are HP lightscribe discs.. Do I need some other program to get them to play? I have no...


if other burned disks play in the drive then your problem is with the disk. either the disk is not to compatible or the burner your has did not do a good job.

no additional software is required on your part.

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When I try to burn a laber I get a message that the lightscribe drive is not recognized (520) the disc chbn@comcast.net


Try reading a disc from it. If that won't work, your drive is dead. Try upgrading your drivers, or upgrading the lightscribe software.

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your hp DVD there are so many cost of problem my be your DVD lens much better you buy other one.

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1 Answer

Drive wont recognize any media


This is usually caused by dirty drive lens, too scratched CDs or CD burnt at faster speed than your ROM can read. (I am assuming that your pc detect the CD drive and has no hardware conflict with it).

Try reading an unscratched prerecorded (original CD), if it does not read this as well then your lens are dirty, try using a CD lens cleaner if these dont work then you need to open your ROM and use a highly volatile organic lens cleaner chemical.

Mar 23, 2008 | HP DVD 740VI 16X16 Dual Layer LightScribe...

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You can get information at the support site HERE.

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Mar 10, 2008 | HP DVD 740VI 16X16 Dual Layer LightScribe...

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Try re-installing the software associated with the burner, so it installs the necessary drivers and files needed for the burner to work according to your needs.

Also check the connections and cables... sometimes moving it around causes the cables to loose some contacts.

Hope this helps...

Feb 26, 2008 | HP DVD 740VI 16X16 Dual Layer LightScribe...

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well maby ruber band fell off on gears or firmware could be updated and drivers cheak cables

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Check IDE cable connection. You might need a new IDE cable. I had the same problem, until I did the aformentioned. Hope this helps.

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