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Re: washing machine does not agitate or spin and is noisy
It appears your drive belt or coupling has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing. I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information. RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell. In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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Remove the belt, and spin drum by hand from inside, there should be little or no noise, if there is then it is possible the drum bearings are failing.
I f no noise, but there is when you put belt back on, then possibly bearing in motor noisy
The agitator and drive gearbox are all one part and are not serviceable (sealed), if it is the gearbox the machine is possibly scrap as the part is more expensive than a new machine. Will need further investigation.
Is the spin OK (quiet) the motor rotates one way to agitate and the other way in fast to spin, the belt may be removed at the middle pulley (Below) rotated in each direction to test. try the machine without the belt and listen to motor.
Many washers produced by Whirlpool® use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. If this happens, you need to completely replace it.
Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)
If your washer was made by GE®, it may use a clutch for agitating the clothes. As the clutch wears out, it may prevent the washer from agitating well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.
Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.
The motor or transmission drive pulley may be worn and unable to turn the drive belt. If so, replace the pulley.
The transmission could have either of these problems:
Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may not agitate properly or at all.
The transmission may have a worn or broken gear, or some other internal problem.
If you suspect a transmission problem, you may have to call a qualified appliance repair technician to repair it.
The inside of the agitator--where the transmission shaft attaches--can become worn, and strip out the spline that allows the agitator to properly grip the shaft. Then the transmission shaft rotates back and forth as it should, but the agitator doesn't move properly. If this happens, you may need to replace the agitator and/or the transmission spline.
Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary.
Sounds like u may have broken the coupler gear between the motor and transmission... the replaced the belt with these gears on this model... But should go fill & pumb water out and NOT spin Or agitate... IF these gears or broke or stripped... heavy loads like u said would do this... recheck and see if wash will pumb water out But will NOT agitate or spin.. IF so the above is your problem and is Not to hard to repair or much money
Below is a pic with the motor remove the white piece in the middle is 1/2 of the gear system with a rubber piece in the middle (not there) and another like gear on the motor
sounds like these gears may be broken or stripped on your washer
drum bearings, check and investigate, remove drive belt and then rotate, if still noisy then yes its the drum bearings, if the noise stops when the belt removed the motor bearings are faulty
costly repair on most models, sorry
oh there is also the possibility there is something lodged within the drum cavity between the lining and the drum casing