Question about Insignia LCDTV26 26 in. Television

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No Non-Hd sound

Brand new tv has great picture and sound but no sound on NON HD channels. No one seems to know why. Same problem, but I am on Verizon FIOS.  Verizon has no clue, Insignia has no answer either.  I can use component cables, but then there is no HD picture.  I also attached an older Insignia HD flat screen and it works perfectly on all channels.  My assumption is that the TV software in the new set is different and that everything may start working in February.  But without a solution, it is probably best to return the TV.
We also have an Insignia flat screen TV with audio issues. The sound just stops, in mid-show. It is not a matter of a cable being unplugged or anything. We are just watching TV and all the sudden there is no sound. This happens to us frequently. We don't dare invite anyone over to watch a movie or sporting event because we never know when the sound might go out. Also, if you start out on an HD channel there will not be sound. You have to always start out on a non-HD channel to get the audio to work..

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Best Buy owns some of the brands it sells. Best Buy currently has five private labels which include Insignia, Dynex, Init, Geek Squad, and Rocketfish. Insignia focuses on electronic equipment, including televisions, monitors, car stereos, home theater systems, and portable video and audio players.

The Best Buy televisions are made with substandard components. They are not produced with the same standard the orginal manufacture items.

With the factor of substandard pieces and flash/firmware glitches; it sound like you have a software problem.

I would contact the manufacture ASAP and have a field tech come by to update your television.

Posted on Jan 21, 2009

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