Question about HP DesignJet 500ps (42 in.) InkJet Printer

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I have proplem with paper jam , so I replaced motoer of model 510 with motor of model 500 . I printed one copy but it didn't complete seccessfully , what should I do ???? The motor of model 510 d

I have proplem with paper jam , so I replaced motoer of model 510 with motor of model 500 . I printed one copy but it didn't complete seccessfully , what should I do ???? The motor of model 510 does it work the same as of model 500 ?? does the sensor of encoder disk of model 510 the same as the sensor of encoder disk of model 500 ???? I'm waiting for your answer..... Thank you very much.

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  • HP Master
  • 1,121 Answers

Both Disc encoder & Motor same for 500 & 510... But its not motor fault,
1. Clean Media sensor P/N:C7769-60168
2. Clean disc encoder.
3. Clean drive roller encoder PCB P/no:C7769-60172
Pl share the error message after doing this activity..

Posted on Jan 10, 2013

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

otacon
  • 1944 Answers

SOURCE: My paper keeps jamming

Clearing paper jams Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:

  1. Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
  2. Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you. NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems. Figure 1: Rear access door c00101861.jpg Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
    • If under warranty, contact HP to obtain a replacement part.
    • Click How to buy on this page to order replacement parts.
  3. From the rear access door opening, gently pull the jammed paper free.
  4. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
  5. Reattach the rear access door by inserting the two pins on the right of the door into the holes for them (as shown in Figure 3 below) and then pressing in gently but firmly on the left side. Figure 2: Inserting the rear access door guide pins into the holes c00099183.bmp
  6. Reconnect the power cord to the unit and turn the unit on.

Posted on Jan 08, 2008

SOURCE: hp officejet 6210 won't print

Perform the following steps:


a) Turn the printer on.
b) Open the printer’s top cover.
c) After the print cartridges have moved to the center/home position of the printer, unplug the printer’s power cord from the electrical outlet.
d) Remove the print cartridges.
e) Using a dry, lint-free, clean cloth, wipe the print cartridge contacts, from the top to the bottom
f) The contacts inside the printer may also require cleaning. Using a dry, lint-free, clean cloth, gently wipe the contacts, from the top to the bottom
g) Plug the printer's power cord into the electrical outlet.


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.


Now, perform the following:


1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Posted on Apr 01, 2008

  • 4 Answers

SOURCE: encoder strip part c8941-80005

an encoder strip is seriously easy to replace! the strip rides thru a sensor on the ink cartridge carriage. one end hooks on to a small "hook"" on the left side of the plotter. the other end connects to a small "hook" on the encoder strip spring which connects to the right side of the plotter. Most manufacturers consider anything inside the case to be "not user replaceable". but really, its harder to keep the pictbridge bezel (cover) from falling out than it is to replace the encoder strip.
in response to jktyler.. my 2 year old did the same. if the small slots on the ends of the encoder strip are broken, then the strip is definitely damaged.

Posted on Dec 10, 2008

yooperbud
  • 8637 Answers

SOURCE: hp deskjet f380 paper jam

Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this, is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 24, 2009

  • 1 Answer

SOURCE: HP 1020 Issue

Maybe if you hold down the cycle button and let it run through a "test cycle" to receive a printer data sheet it might clear the internal buffer or whatever you call that short term memory these printers have. Let us know. JP

Posted on Mar 17, 2009

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Printer says to clear paper jam, can't see paper jam i clear it out.


Here is a post I found how someone else fixed their problem. Good Luck

I was getting the same fake paper jam and improper shutdown error messages on this POS printer. I blew it out with compressed air - but that was no help. To watch what was going on, I stuck a pen top in the open cover switch sensor (see top image at http://windowshopusa.com/hp_8500_POS.html ). It didn't appear that the cog wheel was the problem - it made no clicking noise or anything - the print head just traversed from R to L, then errored.

After I removed the sliding cover on the right, and with the print heads out of the way, I noticed that the chrome hold-down clip (bottom image) was crooked, and this prevented the print heads from traveling all the way to the right, causing the fake paper jam. Straightening the clip fixed the problem. (I didn't have to remove the clip, just pushed it straight - it's not in very tight.)

Nov 14, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

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Paper jam. Sheet printed but didn't pass through the rollers


Hi,
  • Remove the paper tray completely by pulling it out towards you.
  • Now pull the jammed/stuck paper out gently.
  • If you cannot remove the paper by the above procedures,open the printers front cover to access the cartridges assembly.
  • Pull the cartridges assembly gently and slowly.This will come out together with the jammed paper.
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  • Hope this helps.Thanks!

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Canon pc745 not copying. error symbol 8zig zag line. there is no paper jam and just loaded brand new toner. please help


Hi steven640,

That symbol you are getting is for a paper jam. The figure 8 represents the rollers and the zig zag is the crumpled paper. Since you have already checked the machine for any possible paper jam the next thing you can do is to reset the printer. Here's how:

1. Turn the printer OFF, when it is on, by suddenly and sharply unplugging it from the power source.
2. Also unplug it from the computer!
3. Leave it that way for 10 minutes.
4. Plug it back in.
5. Turn it on if it didn't turn itself on. Wait for it to initialize.
6. Try printing again.

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Sep 05, 2011 | Office Equipment & Supplies

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Hi dorothyhover,

Here's how you would clear paper jam from your Brother HL 1430:

1. Remove the paper cassette completely from the printer.

2.
Pull any jammed paper up and out of the printer.

3.
Open the front cover and remove the drum unit assembly.

4. Pull any jammed paper up and out of the printer.

Do not remove the drum unit assembly with additional force at this time if you cannot remove it easily. Instead, pull the edge of the jammed paper from the paper cassette.

5. Open the rear cover and pull the paper towards the back of the printer, the fuser may get dirty with toner powder and may result in toner scatter on the next printed page or pages. Print a few copies of the test page until the toner scatter on the printed pages clears.


6. Close the rear cover and install drum unit assembly, close the front cover.


Hope it helps.


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Its probably stuck wrapped around the fuser.

It WAS glossy Laser paper and NOT glossy Inkjet paper wasn't it ??

Glossy Inkjet paper could cause a proplem like this, as inkjet paper just isnt made to stand the temperature of a fuser (the fuser cover reaches a temp of just under 180 Celcius) and it melts !!!

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