Question about HP PhotoSmart C4480 All-in-One Printer InkJet

7 Answers

HP C4480 Printer will not print text from Mac OS X 10.5.6

When I try to print anything directly off of the printer, the printer will print headings and subheadings, but will not print the actual text.....even though the Mac printer shows the perfect image.  
Another problem is that when something is scanned, the  copy is much smaller than the original...

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  • late2use Jan 22, 2009

    My error. I meant that when I try to print the page directly off of my Mac computer, the printer will print only the headings and the subheadings of the page.....not the actual text.

    Also, separately, when I scan a page in the HP scanner, the printed copy is much smaller than the original.

    Thanks for your help.

  • late2use Jan 22, 2009

    My error. I meant that when I try to print the page directly off of my Mac computer, the printer will print only the headings and the subheadings of the page.....not the actual text.

    Also, separately, when I scan a page in the HP scanner, the printed copy is much smaller than the original.

    Thanks for your help.

  • late2use Jan 22, 2009

    Thanks.
    Uh oh. When I look at "Uninstall and reinstall the software" in  the HP Guide, it only talks about Windows, and not about a Mac. So I went to HP support to Uninstall for Mac OS X 10.3 and Later. And I am unsure about the # 1 step (Do they want me to  go to each of these on the Mac Hard Drive and manually place each one in the trash?) 


    Here is what the #1 step says:



    1. Remove the following from the partition on which the All-in-One software is installed.


        *
          Macintosh HD\Applications\ Hewlett Packard
        *
          Macintosh HD\Library\Application Support\ hp
        *
          Macintosh HD\Library\Caches\any file with HP in the name, this varies by computer
        *
          Macintosh HD\Library\Documentation\Help\ HP Photo and Imaging Help
        *
          Macintosh HD\Library\Frameworks\ HPPml.framework
        *
          Macintosh HD\Library\Frameworks\ HPServicesInterface.framework
        *
          Macintosh HD\Library\Image Capture\ TWAIN Data Sources\HP All in One Scan DS.ds
        *
          Macintosh HD\Library\Image Capture\Scripts\ Import and view with iPhoto
        *
          Macintosh HD\Library\Image Capture\ View with HP Gallery
        *
          Macintosh HD\Library\Preferences\ Hewlett Packard Preferences
        *
          Macintosh HD\Library\Preferences\ HP Registry
        *
          Macintosh HD\Library\Preferences\any file called com.hp.xxx.plist
        *
          Macintosh HD\Library\Printers\hp\ aio
        *
          Macintosh HD\Library\Printers\hp\ Frameworks
        *
          Macintosh HD\Library\Printers\hp\ hpio
        *
          Macintosh HD\Library\Printers\hp\ pipedaemon.app
        *
          Macintosh HD\Library\Printers\hp\ Print Daemon.app
        *
          Macintosh HD\Library\Printers\hp\ Utilities
        *
          Macintosh HD\Library\StartupItems\ HP IO
        *
          Macintosh HD\Library\StartupItems\ HP Trap Monitor
        *
          Macintosh HD\Users\Username\Library\Preferences\ any com.hp.xxx.plist files
        *
          Macintosh HD\Users\Username\Library\Printers\ any AiO printer listed.


    Thank you

  • late2use Jan 28, 2009

    I uninstalled and reinstalled the software.... no change at all.

    I still have the same problem. It will not print any black text off of the computer. And when I scan a page, the printed copy is about 1 /4 the size of the original.

    What should I try next?

    Thank you.

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Hi,

It sounds like you are either out of black ink or you have a clogged black printhead. Perform a nozzle check/test page, then do 3-4 printhead cleanings. Run another nozzle check/test page and compare it to the first one. If you see improvement, keep cleaning your printheads until the black printhead is unclogged. If you do not see any improvement, you may need to replace the black ink cartridge. (I am assuming that your printer uses a tri-color and black ink cartridge) Replacing the ink cartridge will give you a new printhead (attached to the ink cartridge). For other support and latest drivers & manual, please click on the below link... http://h10025.www1.hp.com/ewfrf/wc/product?product=3418705&lc=en&cc=us&dlc=en&submit.y=3&submit.x=8&lang=en&cc=us Thank you.......

Posted on Jan 28, 2009

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Ah - a mac user. If you had windows it would be easy .... but your issue is actually settings based.

First the printing issue. The reason it prints in code (I am assuming that is what you are getting) is because you have the wrong driver picked by the mac.

If you have 10.3 or 10.4 - go to your Macintosh HD -> Applications -> Utilities -> Printer setup utility.

When it comes up you will see your printer in the list and under kind it most likely will show a designjet printer. Click on the printer name just once to highlight it and then click on the delete button up at the top.

Next click on the add button and you should see your printer showing in the list with a USB connection. Click on add and it will be back in your list. Now close the window and print - it should now be pulling the right driver.

On 10.5 -
Click on the apple in the top left and go to system preferences and then print and fax.
Click on the printer name (just one click to highlight) on the left and then on the minus sign. It will ask if you are sure you want to delete - you can click yes or delete.
Click on the plus sign and you should see the printer with a USB printer
Click on it to highlight it and then it will look for drivers and you can then click add to add to your list.
Close print and fax window and open a document and print away!!



Now for your scanning issue the printer has a built in crop feature - you need to bypass it.
Open the HP Device manager and down at the bottom next to information and settings you will see a little wheel. Click on it and go to scan preferences.

A new window will open and make sure to click on the tab at the top that says settings. On the left it will say scan picture. Click on the scan to OCR and on the right make sure skip scan preview is unchecked. Now on the left if you have a Scan to PDF click on it and again make sure skip scan preview is unchecked. Last but not least click on the left on front panel and make sure the box is once again unchecked. Then close the window with the red X and click save to save the changes.

Now when you scan a preview will show up. The dotted lines are what will save - anything outside will be cropped. You can move the dotted lines and make sure they go around your image before you press accept and now the whole scan will be saved.

Posted on Jan 28, 2009

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  • 19,396 Answers

You need to download and reinstall Mac Drivers using HP website, below is the link.

Follow instructions on website:

Mac OS X

Posted on Jan 23, 2009

  • Ginko
    Ginko Jan 30, 2009

    Ensure also that printer is set as default printer.

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If you don't have the full manual,Here is a link to it.
trouble shooting section starts on page 90

http://h10032.www1.hp.com/ctg/Manual/c01416570.pdf

Posted on Jan 22, 2009

  • Randy Hough
    Randy Hough Jan 22, 2009

    Quote,"(Do they want me to go to each of these on the Mac Hard Drive and manually place each one in the trash?)"


    Answer:YES

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Right click my computer go to properties and click the hardware tab.

Open the device manager and find your printer uninstall the driver for your printer and then reinstall it from the disk that came with it.

If that does not work please check your black ink to make sure it is in correctly and not leaking. Also check the bottom of it to make sure it doesn't look like it is burnt.

If this does not work please check your print head and make sure it is not dirty. Click Here for instructions to do this.

As for your scanner problem a lot of scanners by default make the new image smaller than the original. I would check the documentation for the printer to see if it is able to be changed or not.


Posted on Jan 22, 2009

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  • HP Master
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This is a software problem, what you can do first here is to uninstall and reinstall the software for that to correct the problem that you have....

Posted on Jan 22, 2009

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The scanner image problem is not the printer it is the configuration of the scanner, when u say directly off the printer please tell me what u mean? you don't go through the PC to print?

Posted on Jan 21, 2009

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-Please Vote if this helped.

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