Question about Computers & Internet
How you paid for the purchase is the ones you go back to and
tell them you didn't recieve what you purchased and they will tell
you what to do.
Posted on Jan 10, 2013
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Posted on Jan 02, 2017
Need to report the problem to PayPal and they will freeze the money from the transaction and investigate it based on the facts you give them and assertain the facts from the seller and then give you a resolution. Sounds like they should recover your money or make the seller ship the product. I've had this happen a couple of times on PayPal and they're great to work with. It just takes a couple of days to resolve it as sometimes they can't contact the Seller immediately.
Posted on Oct 10, 2009
If you have not received what your ordered, it is best to contact the merchant directly so they can assist you better.
Posted on Jan 02, 2011
SOURCE: A charge has appeared dated
it happen to me also on my epassporte account a website charge me of $29.99 and it was suppose to continue to charge me monthly cause the purchase said it was a monthly membership to there site.what i did was contact epassporte tell them my concern told them that i did not make any transaction of any kind and demanded a rebate what they did was send me a form to my email where i can write what happen and fill up some information also. scan it and send it back to them and in 15 days i got my rebate and my so called purchased was cancelled.
so what im suggesting you to do is to do the same , contact them and tell them that you did not made that purchase and usually more often than not they will honor your request.
heres the link so you can contact them https://www.paypal.com/ph/cgi-bin/helpscr?cmd=_help&t=escalateTab
you need to login so you can see there contact email and number
Posted on Mar 18, 2011
Testimonial: "Thanks for your tip. Seeing as it's never happened with this co. before, I feel assured that contacting them will fix things. Thanks again. Val"
Thank you for writing in regard to your concern about an item youve purchased and paid for it but havent received it. Let me help you with this.
First, I want to know where you have purchased this item? Is this an online shopping site? If yes, then the best thing that you can do is to contact your seller. I believe that an open and honest communication will briong out the best in you. You may also contact the reolution centre of the online shopping site to know what further steps you can take to resolve this or have your funds refunded.
Next, you may also want to contact PayPal and ask if they offer buyer protection program.
Lastly, you may contact law enforcement to have this seller reported.
Hope I was able to cover everything to resolve your concern.
Best of luck on your future transactions and please dont hesitate contacting us back.
Posted on Jun 17, 2011
SOURCE: I have been charged TWICE
Never EVER put credit card information in an open post like this. You need to contact PayPal and the company you purchased the item from in order to get this resolved. As an additional safety precaution I would cancel the card you put in the post and ask that a new number be issued because as of now you are totally un-secure and anyone could be using your information.
Posted on Aug 11, 2011
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