Question about HP LaserJet Enterprise P3015d BW laser Printer

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HP P3015N tray two paper pickup issue

With a full load of paper, the tray 2 will not feed paper. You hear a few clicks and the gears turning, then the printer gives a paper jam error. You check for a jam, none seen, clear the error and repeat. If you remove about half the paper, all works fine. I suspect springs are week. How do I find the part number? Any other thoughts?

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  • HP Expert
  • 312 Answers

Issue is worn out feed rollers. There are three. One in the tray itself and two after you remove the tray. Look up into the printer from where you removed the tray and replace those two rollers

Posted on Jan 31, 2015

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Posted on Jan 02, 2017

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  • 35 Answers

SOURCE: Machine shows "Paper Jam" error

There is a paper senser present in the paper lifting area. That part of your printer is not working properly. Replace that part and then try

Posted on Sep 20, 2007

  • 3422 Answers

SOURCE: hp psc 1315 paper jam

Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6.
Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7.
Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

Posted on Jun 18, 2008

RPFinney
  • 385 Answers

SOURCE: HP 6200 all-in-one --paper jam problem

Hi,

Check side ADF grips are correctly setup, paper tray is not mis-aligned, remove if poss, and replace to check.

check you printer's properties paper size is set correct for the paper used,

open the back door check for loose particles or paper,
remove slowly.

4 x Feed rollers in the back, revolve and clean with distilled water.
wait till dry, try printing again

Disconnect the power cord from the product.
Press and hold # and 3 while reconnecting the power cord.
When reset displays, release both buttons.
Try printing again.

Hope this helps
Regards.

Posted on Apr 16, 2009

DosHog
  • 168 Answers

SOURCE: 13.01.00 paper jam tray 2

The pickup rollers are worn out. Replace them and your problem will be gone. While you are sourcing them, use some alcohol. This may give them a little more life.

Posted on Jul 23, 2009

  • 1 Answer

SOURCE: HP Laserjet 3050 No paper pickup

it could be of dust particals on printer's plastic kind of thing looks like xray paper just clean this and restart your printer - it works

Posted on Nov 18, 2009

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HP Pro 8500 printer will not feed paper keep getting "load paper" error even though paper in tray; found small white "gear" in tray.


If the gear is broken, you most likely need to replace the pick up roller which is extremely hard or almost impossible. You may try to see if the error is really with the broken gear, or you if you just have a dusty roller that picks up paper by checking if the rollers is actually spinning when it is trying to pick up the paper.
To see what the issue is with gear or roller, try the following:
1. Remove the output paper tray and paper from the loading tray.
2. Send a copy job or print job through.
3. have a flashlight to shine light on the pick up roller and se if it spins. Try touching with your hand to be sure.
4. If the roller spins, put some alcohol on a cloth or paper towel and clean the rubber rollers.
5. Wait a few minutes, load paper and try sending copy job again.
If the roller is not spinning, then you have a problem with gears for sure.
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our eBay parts store: 303Electronics eBay Stores

Mar 30, 2017 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Hp P3015 printer


What you need is the 500-SHEET Laser jet Tray CE530A, It automatically print on two different types of paper such as plain paper and glossy brochure paper without manually loading paper trays for each print job. And Save time and improve the performance of individuals and work teams with the increased paper capacity of this 500-sheet paper tray from HP. With more sheets of available paper, users spend less time refilling paper trays. I hope to hear from you soon.

May 11, 2013 | HP Office Equipment & Supplies

1 Answer

HP P3005DN Tray 2 pickup roller does not turn. Hear clicking sound but roller doesn't turn to pickup and feed paper.


Hi

This is a problem with the Pickup roller.

Try to inspect the paper pickup roller, on the right side of the roller you can find a small notch which gets coupled with the shaft it will be broken. You have to replace the roller.

Regards

Jul 15, 2011 | HP LaserJet P3005n Printer

1 Answer

13.2 paper jam/open tray error, but its not. It doesn't make the right sounds when initialising, no motor running.


Hello There,

After working with HP for quite sometime,

here is what i recoimmend.

1.Ensure that paper trays are loaded properly, so that paper can feed from the tray
2.Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
3.Remove the print cartridge and lift the green handle attached to the metal plate underneath to check for paper in the paper path.
NOTE: Try swapping the tray and print cartridge with one from different printer, same model. Determine if issue follows the tray or the print cartridge.
4.Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened **** of paper).
a.Inspect the pickup assembly by removing the paper tray in question to look inside the printer.
b.Locate the rubber roller with a purple, plastic hub (paper feed roller).
c.Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.
d.Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
e.Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
f.If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
5.Do not fan paper to separate, bend the **** into a U shape to break the sheets free from one another.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information
Please feel free to leave a testimonial if this works and please do not forget to click 4 thumbs.

Cheers!

Mar 22, 2011 | HP LaserJet 4000 Printer

1 Answer

I have a hp laserjet 4250 printer it had a paper jam in tray 2 i have cleared the jam but it keeps saying i still have the jam in tray 2


There is still paper stuck in the printer. try lifting the printer off of tray 2 to inspect it or here it is straight from the service manual...

Jams in tray 2

Table 7-10 Causes of tray 2 jams

Cause Solution

The feed or separation rollers are dirty, worn, or damaged. Clean the rollers. If they are dirty after cleaning, or if they are

worn or damaged, replace the rollers.

The pickup roller is worn or damaged. Replace the pickup roller.

The tray 2 paper pickup assembly drive gears are damaged

or the assembly is defective.

Check the drive gears in the paper pickup drive assembly.

Replace the pickup drive assembly if the gears are

damaged. See Paper-pickup drive assembly.

The tray 2 pickup solenoid (SL101) is damaged. 1 Disconnect the connector for the tray pickup solenoid

from the dc controller PCA (location J92).

2 Measure the resistance between the cable connectors.

3 If the measured resistance is not approximately

160 ohms for the HP LaserJet 4200/4300, or 110 ohms

for the HP LaserJet 4250/4350, replace the tray 2

pickup solenoid.

The tray 2 lifter-drive assembly or the stack position

sensor (PS107) is defective.

Replace the lifter-drive assembly. See Tray 2 lifter-drive

assembly and/or Printer switches and sensors.

The dc controller PCA is defective. Replace the dc controller PCA. See Dc controller PCA.

Dirty, worn, or deformed pick-up roller, cassette separation

roller, and cassette feed roller.

Clean the rollers if they are dirty. Replace any worn or

deformed rollers. The cassette separation roller and the

cassette feed rollare are to be replaced together.

Damaged gears in the cassette pick-up drive unit. Move the gears in the cassette pick up drive unit. If the

gears are not rotating correctly, or are damaged or worn,
replace the cassette pick-up drive unit.

Dec 25, 2010 | HP LaserJet 4250 Printer

1 Answer

Will not feed paper. Can print with manual feed in center of printer, but will not pick up paper in tray. It tries three times and can hear the motors whirring, but then stops trying and the attention...


When you look into the tray with the flashlight, you say the top rollers are spinning, are they touching the paper?
Pull open the tray and while you look from the back with the light, close the tray and see if the paper is being lifted to meet that top roller. Take out all the paper and watch it again. Make sure that the platform that the paper sits on in the tray is free to move up. Sounds like it is jammed.
Also check that roller that isn't spinning. Try to GENTLY rotate it with your fingers. If it does rotate, replace the tray. If the paper in the tray doesn't lift, replace the tray.

Oct 30, 2010 | HP LaserJet 1320 Printer

1 Answer

Printer not picking up paper from paper tray


1). take all the paper out of the paper tray.
2). look at the printer pickup roller while you enable the printer to print a test page.
3). if the roller is not turning, and hear click sound, then you need to take the printer to be service. The gear that runs the pickup roller is broken.
4). if the pickup roller truns, but you still hear the click sound, then most likely the secondary roller gear is broken. You still need to bring it to be repair.

call the repair shop and find out how much it cost and how long, It is cheaper to get a new printer than to have it fixed.

Jun 03, 2009 | HP Photosmart C6100 All-In-One Printer

1 Answer

Paper pickup in tray 2 not working


This is an issue i've seen many times.

The gear that drives the lower tray barely conacts the gear in the main body.

You cannot buy just the gears, you will have to buy a new option cassette assembly.

If you lift the printer off of the lower cassette you'll see the suspect gears.

Dec 19, 2008 | HP LaserJet P2015dn Printer

3 Answers

Load Noises


If the HP LaserJet series printer is experiencing a grinding or odd noise when printing or on power-up, open the printer and remove the print cartridge. Close the printer door.
If the noise does not recur with the print cartridge removed, replace the print cartridge.
If the noise persists, this may indicate a hardware failure. If possible, isolate and identify the location of the noise and contact a local HP sales and service ofice at the number noted in the product User's Guide . A list of phone numbers can be found at

http://www.hp.com/support .

Feb 15, 2008 | HP LaserJet 1320 Printer

1 Answer

Pickup Roller not turning for upper tray


I think it is not a problem with the parts you mention, I think it may be that the printer is not getting told to feed from manual bypass tray (tray1) (ie driver setting)

what software are you using, is driver correct, what operating system, what are you tring to feed from bypass just standard?

I have fixed hundreds of these and the parts you mention I doubt is the fix

There are options on how this tray behaves available, in driver

tell me more and I'll help you

Nov 30, 2007 | HP LaserJet 2100 Printer

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