Question about Brother IntelliFAX 5750e Laser Fax

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The user is getting a clear Paper jam message on the menu display of a Brother intellifax 5750e. I checked all areas and there is no paper jam to the naked eye. I pulled the toner and replace the unit in which the toner sits in I believe it in the dr-400? Not certain. Is there a place in the menu that I can reset or clear the message "Clear Paper Jam"? thank you wk Number tonight is (718) 742-3186

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NO THE PAPER NEEDS TO COME, I BELEIVE THE PAPER MIGHT BE INSIDE THE FUSER SECTION AND YOU WILL HAVE TO TAKE OUT OF THE MACHINE AND OPEN IT, GOOD LUCK

Posted on Jan 21, 2009

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My Brother Intellifax 5750e has paper jam issue. The paper jam sign will not go away. I took out the paper that was jammed. Still problem.


take your drum unit/toner out and close door to see if "jam" goes away. if so, look closely on bottom of drum unit in the middle. may be a scrap caught in there. if jam doesn't go away, you may have a piece caught in the fuser which is just b4 paper exits and that area is not easily accessible w/o tearing machine down.

good luck,
razors

Jul 28, 2011 | Brother IntelliFAX 5750e Laser Fax

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Generally, when a paper jam message is displayed, there is in fact some sort of debris, dirt, or paper pieces blocking the paper jam sensor. My suggestion, take a thick piece of card stock and manually feed it through the paper path; this should hopefully clear any debris that is blocking the jam sensor in that area. Also, try spraying some canned air into the paper path, as if there is dust blocking the sensor, it will be more likely to be removed with air than card stock.

-David.

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1 Answer

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1 Answer

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Mar 06, 2009 | Brother IntelliFAX 5750e Laser Fax

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Brother® IntelliFAX® 5750e Laser Plain-Paper Fax


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2 Answers

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If that doesnt give you the code then try going into service mode by pressin menu key then *, 2 , 8, 6, 4  super quick!! Display goes blank or Maintenence mode is displayed, if not... not quick enough, do again to you get it, then press 77 start, error should display. press 99 to exit Maintence mode, dont play with other numbers!!

a couple of the most common errors are

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1 Answer

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Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?

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