I have an old Genie automatic garage door opener. The door opener works fine, however when we use the remote it doesn't work. I installed a new battery and it still didn't work. The remote is the 1-button intellicode. Could there be wiring mixed up? The remote worked when we first moved in last spring.
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Sounds as though you have interferance from an object close to the antenna of the receiver. Check for obstructuctions and or other electronic signal producing items that may cause an override of your signal.
Most openers have a safety cut out to prevent the door hitting your car when closing ,check the door guides to see if the door jams or is twisted.Depending on the model check the drive chain for sticking links or binding.Failing all disconnect from door and run unit without door.This will narrow problem to door or closer.
If the light on the opener flashes when this happens, count the flashes (which indicate the type of problem) and consult your owners manual. If you don't have the owners manual, you can find a digital copy online at the manufacturer's website. Also, check your manual for an adjustment that tells the opener how much resistance you want it to tolerate before reversing.
unplug the power of your door opener for a few minutes and plug it back in. Try the remote control that you have and see if it opens the door. If it doesn't open the door, reprogram [learn] the remote control you have and that is it. The other remote will be useless ... and you just proved it to yourself!