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How to add new products to FixYa?


Can you tell me is it possible for us, the experts, to add new products, as I find some of them not listed here?

If not, who is in charge of updating product database?


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  • Nikola Malesevic
    Nikola Malesevic Jan 22, 2009

    Thanks for your answer, Lauren.

    Kind regards.



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Hi Witchunter, It currently is impossible for Experts to add new products to the database. But FixYa is constantly adding new products, and will continue to do so in 2009. If you have any products that you would like to see on our site, just email me the links/info, and I will make sure that my bosses see it. Please feel free to contact FixYa Support Team directly at:

Posted on Jan 22, 2009


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1 Answer

How to add a product to Fixya that is not yet cataloged

"Add your Product" Feature can help you speed up the posting questions process and viewing issues to products similar to yours.
Once you add a product by choosing it from the drop down list, you will be able to view all questions regarding this product. You will also be able to follow up on your own questions.
Adding your products is entirely optional, if you do not wish to do so you may skip this part.
If you can't find your product on the list, please post your problem using the Ask box on the top of the page and follow the on screen instructions.
When you are asked to categorize your question and choose a product, please choose the closest category (if you can't find a specific product).
For example: If you have a 123xyz Samsung refrigerator but you can't find this specific model in the drop down list, please choose Samsung Refrigerators.
Your question will still be visible to all the relevant experts.
Please make sure that you add as many details to your question and include the model & brand. The more details, the easier it will be for the expert to assist and this is highly important regarding questions under a general category.
For further assistance, please contact us directly using this form:

Nov 20, 2013 | FixYa Service

1 Answer

Why does FixYa hijack search results?

When you ask, search or find questions-answers on fixya, often you are given 'recommended' answers if no expert has directly answered question before.
Same with searches.
When google-searching a product, and fixya appears as first-page result on google, then that often means there are no other resources available on internet ... and fixya might have posted that product without any resources to offer ... possibly hoping that new expert will join and offer explanation.
But then you can post question on fixya, and expert might have found resources ... or maybe not... for example, really old products, discontinued products, may not have any information available. Other times, companies rename a product so they appear to offer a unique item with intention of making comparison shopping more difficult... that's why a clear description of product and problem are important when asking a question.
When asking question on fixya, best results when full information is given, including age of product, name and brand and model of product, photo or video of product, full detailed explanation of problem, and what has been tried so far to resolve problem.... this information can quickly tell expert what the issue is, and how to best resolve problem ... if possible. Obviously, some things can't be fixed, and nobody is expert in everything.
For example, just asking for a manual without giving product description will often lead to unanswered or incorrectly answered question.
It's also possible that fixya truncates the question so expert cannot see whole question. At least one person reported that his/her question was chopped off, and so expert was trying to answer different question than person wanted.
The experts here provide genuine service to folks ... and we know this from periodic feedback arriving from people who asked questions.
You could join and become welcome expert also. Especially if you have knowledge and resources on copiers, printers, TVs, automobile repair, appliance repair, websites, etc etc. The actual categories offered are extensive.

Jul 29, 2013 | Brother Office Equipment & Supplies

1 Answer

Need to change the heater element

1) Unknown which product. Fixya truncates questions the expert receives.

2) Copy following link for replacing element on tank-type water heater.

3) Feb 2013. Add comment and describe exact product type, model, and brand name for possible location of product manual or resources.

4) Repost question and include brand name, model and type.
Attach a photo for better identification of problem, but fixya degrades image seriously and fine detail cannot be viewed by expert.

5) Repost question and include video that fixya may also truncate and downsize-degrade so it might be useless.

6) Post video on utube and send link.

Feb 04, 2013 | Water Heaters

1 Answer

What is the difference between adding "FixYa Web Site" as the product, as opposed to "FixYa FixYa Service"?

"FixYa Service" is the correct product to add. The FixYa support team checks this often. It is also always best to select a specific product when possible.
When asking a question, it is possible to either:
  • A) Select a product on FixYa from the drop down list (ensuring the question is delivered to the appropriate category of Experts and gets associated with the correct product).
  • B) Enter Free Text if the specific product can not be found (the more descriptive your question details the easier it will be for FixYa to send your question to the right Experts)
  • C) Select a category if the specific product can not be found.
FixYa Service is the product. All other variations are simply free text which will likely be directed to the Website category.
  • Remember, if suggested solutions are not accurate, be sure to click "No" where it asks if the solution was helpful. On the other hand, if they are helpful, click "Yes!"

May 02, 2012 | FixYa Computers & Internet

1 Answer

The light below the green or orange button with 3 lines down is on what does this mean, I also need a manual which didn't come with my machine

Question posted under water heaters, but no brand or model number is given.
Question asks for product manual. And asks for interpretation of error code.

1) Look on side of water heater for machine information, and then add a comment and include all possible detail for best result, including brand and model number, and approximate age of machine, and whether machine is gas or electric powered.
Adding a comment with specific information will tell expert what answer to give, or expert might not be expert in your product and will suggest that new question be re-posted at fixya for another expert.

2) To find a product manual on your own, Google search model number of machine, and add the specific words to search parameter: instruction .pdf
For example search for: Rheem Pro40NE2 instruction .pdf

Sep 05, 2011 | Water Heaters

1 Answer

Intermatic Power Pack, 154LV24409, manual instructions - We just moved into a new home for us, but former owners did not leave manual instructions for the use of the power pack listed above...need...

Timer is not identified.

Open following links to identify power pack, download possible instructions, read troubleshoot steps and money saving tips and then add a comment.

Add a comment for more help

Upvote the help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on timer or any do-it-yourself project.
Fixya is always less expensive than a service call.

Jun 09, 2011 | Hardware & Accessories

1 Answer

Fitting instructions

Some Gardena manuals and information appear on following page:

If manual appears, you can identify product, and then add a comment saying what part of which manual is problematic for possible assistance.

You can also add a comment with in-focus photo of your problem for possible assistance:

Add a comment for more free help

Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on timer or any do-it-yourself project.
Fixya is always less expensive than a service call.

Apr 22, 2011 | GARDENA Water Timer

1 Answer


Manuals for programming UPM timers are each longer than space allowed for free answer:
Open following link to identify your timer, open manual, write out instructions if they seem confusing, re-post question about any specific part of any UPM timer manual, and add exactly which timer you are working with, and add link to that manual so expert can read manual alongside you.

If your timer does not appear on UPM page, add a comment with photo of your product for possible identification by expert.

Add a comment with your experience so others with same-similar problem can benefit.

Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on timer or any do-it-yourself project.
Fixya is always less expensive than a service call.

Apr 09, 2011 | UPM Programmable Outdoor Timer

1 Answer

How do I adjust the temperature on my water heater SRM 3505006?

I cannot find information on SRM water heater in my files or on the internet

1) Add a comment and say what brand and type of water heater that you have so expert can identify specifics and give you best possible answer.
This information is located on the water heater label, and then add a comment.

If you do not have time to add a comment with description, there are other resources:
2) Open following link and see it it applies to your type of heater:

3) Search following list for your manufacturer, and then order manual:

4) Look at product manual that came with water heater, or call installer.

5) Call local plumber

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you via e-mail while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 20, 2011 | Rheem Water Heaters

1 Answer

I can't figure out how to add a new model to the product database in fixya so I can add an instruction manual for a model that has just been released?

Hi VacuumRepair,

At this time you cannot enter new products yourself. However, if you will send me a list of the products you would like added to the site, I will pass them along to the staff.


Mar 22, 2010 | FixYa Service

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