Question about HP DeskJet 9800 InkJet Printer

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Paper Jam when there is no paper

I have a HP 9800 that registers a paper jam and there is no paper.  Is there something I need to thoroughly clean or do I need to take this to an "official HP repair place" and have them clean it.

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this, is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 21, 2009

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Posted on Jan 02, 2017

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MOST HP PRINTERS HAVE A DOOR ON THE BACK SIDE OF THE PRINTER THAT CAN BE OPENED TO REMOVE A PAPER JAM. HAVE YOU TRIED USING THIS TO CLEAN THE PAPER JAM. THERE MIGHT BE SOMETHING STUCK IN THE PAPER PATH THAT IS CAUSING THE JAMS. CHECK THE WHOLE PAPER PATH FROM THIS REAR ACCESS DOOR. OK?

ARCLIGHT1217

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