Question about HP Photosmart D7160 InkJet Printer

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Will not recognize new yellow ink cartridge

I have only printed less than 200 prints on my D7160. It will no longer accept new yellow (hp factory new) cartridges. After trying 7 brand new hp cartridges it keeps telling me that I must replace the yellow cartridge to print. I no longer cannot even print in black & white. This renders my printer useless, HP cannot help me!!!

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  • jalacroix Jan 21, 2009

    Won't recognize new yellow cartridge

  • jacob9002 Feb 01, 2009

    LOL jalacroix, that is what I am pretty much coming to terms with my D760. JUNK. But first I will take it, drop it on the floor, hook it back up and just see!!! rofl...

  • Anonymous Feb 19, 2009

    I too have purchased multiply yellow ink cartridges and it just keeps telling me I need to replace the yellow ink cartridge and that I will not even be able to print in black any longer

  • ahparas Feb 20, 2009

    I too have the same problem, yellow cartridge always displays empty. Purchased two more yellows, still the same problem. Will only print in black. Did a self diagnostic test and it shows on the ink delivery system information that the ink status 1: Reserve and the other colors show OK. Ink level: 0% and the other colors show a higher percentage. What is it with the yellow? HP's technical staff is useless. They tell me to contact service and it is a hardware problem. I've been searching for myself and found a master reset instruction, but can't open the right side of the printer? Any suggestions. Next step is to junk this and all future HP products.

  • Anonymous Mar 02, 2009

    My problem is the same as above. Nice the printer lasted a year out of any waranty & it quits printing 1 color & wont let me print in black any either. JUNK


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I junked it!

Posted on Jan 30, 2009

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I had same problem with yellow cartridges. Staples said it was bad printer head. Extended warranty replaced printer with a defective one, then replaced that one with one that will only print thru the computer and will not light start button or screen. I can't use the buttons on the printer. Tired of shipping printers so will never buy another HP product.

Posted on Mar 13, 2009

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Replaced the yellow ink cartridge with a new one and message still appears on screen that the yellow cartridge needs replacing. Appears that the printer does not "see" this new cartridge. I...

This sounds like the chip on the cartridge is defective. Try a different cartridridge. Take the failing cartridge back to the vendor for a replacement or refund.
Your description for corrective actions taken are in-line with accepted procedures.
Let me know if you have any other questions. Thanks.

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Error code 0xc18a0206 hp d7160 cartridges expired

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Apr 19, 2010 | HP Photosmart D7160 InkJet Printer

1 Answer

Brand new yellow ink cartridges are always read as empty


We have a step by step solution posted on our we site at: The problem is air in the ink lines and the guide helps you purge the air from the system and restore printing.

I hope this helps, if so please rate my solution.

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HP will not recognise new cartridge

The problem you are describing with the yellow cartridge sounds like ink starvation possibly due to a clogged print head or an air bubble in the print head. Since the machine is so new I would contact HP to get the print head replaced. As for the magenta cartridge, exchanging it for a new one at the store you bought it from should fix the problem. It sounds like the chip on the one you have is either damaged or wasn't set to read full ink levels.

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The print heads must be bad. I had the same problem. Still under warranty and HP replaced printer with rebuilt unit

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Printhead problems are more common than perceived. Have you disconnected the power cord for the printer to flush the built-in board? Disconnect the printer USB cord as well. If this doesn't resolve the problem call for an RMA. Printheads are not inexpensive.

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2 Answers

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You can try restoring the printer to factory settings..and try agian it has worked most of the times for me..Let the catridge be in the printer when you do this..

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