Question about HP Photosmart D7160 InkJet Printer

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Will not recognize new yellow ink cartridge

I have only printed less than 200 prints on my D7160. It will no longer accept new yellow (hp factory new) cartridges. After trying 7 brand new hp cartridges it keeps telling me that I must replace the yellow cartridge to print. I no longer cannot even print in black & white. This renders my printer useless, HP cannot help me!!!

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  • jalacroix Jan 21, 2009

    Won't recognize new yellow cartridge

  • jacob9002 Feb 01, 2009

    LOL jalacroix, that is what I am pretty much coming to terms with my D760. JUNK. But first I will take it, drop it on the floor, hook it back up and just see!!! rofl...

  • Anonymous Feb 19, 2009

    I too have purchased multiply yellow ink cartridges and it just keeps telling me I need to replace the yellow ink cartridge and that I will not even be able to print in black any longer

  • ahparas Feb 20, 2009

    I too have the same problem, yellow cartridge always displays empty. Purchased two more yellows, still the same problem. Will only print in black. Did a self diagnostic test and it shows on the ink delivery system information that the ink status 1: Reserve and the other colors show OK. Ink level: 0% and the other colors show a higher percentage. What is it with the yellow? HP's technical staff is useless. They tell me to contact service and it is a hardware problem. I've been searching for myself and found a master reset instruction, but can't open the right side of the printer? Any suggestions. Next step is to junk this and all future HP products.

  • Anonymous Mar 02, 2009

    My problem is the same as above. Nice the printer lasted a year out of any waranty & it quits printing 1 color & wont let me print in black any either. JUNK

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I junked it!

Posted on Jan 30, 2009

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I had same problem with yellow cartridges. Staples said it was bad printer head. Extended warranty replaced printer with a defective one, then replaced that one with one that will only print thru the computer and will not light start button or screen. I can't use the buttons on the printer. Tired of shipping printers so will never buy another HP product.

Posted on Mar 13, 2009

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Are you sure its exclamation mark?..
This warning message related to print head. (warn out). When you are replacing ink tube assembly use dummy print heads to do the priming (new ink tubes are empty & they have to fill with ink)..
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